COVID-19 - Crisis Communication Services

The COVID-19 pandemic is causing global disruption. While technology is not able to overcome these challenges alone, our crisis communication services can help manage the communication amongst businesses, customers and citizens during these unprecedented times.

Automate customer interactions across voice and messaging channels, business functions and processes

Digital CX

Solutions that accelerate the delivery of digital customer innovation initiatives.

Marketing

Combine customer intelligence with digital channels and mobile-first capabilities to proactively engage customers.

Customer Service

Unlock the benefits of omnichannel communications for customer service.

IT

Digital transformation is simplified with low-code cloud software tools for building the intelligent communications and conversational services that transform CX.

Configurable solutions to improve and automate customer interactions

Appointment Management

Complaint Handling

GDPR Consent Management

Fraud Alert & Notifications

Omnichannel Live Chat

Order Tracking & Management

CX Automation Cloud

Cloud software platform, applications and infrastructure for voice and two-way digital messaging communications, with out of the box integrations that enable end-to-end customer journeys.

Always on, powering mission critical interactions for some of the world's leading companies

Downloads & Videos

News & Events

IMImobile North America delivers messaging solution to American Senior Communities to help keep families informed about COVID-19

Delivering proactive, relevant updates for more effective and meaningful communications during uncertain times

Videos

Forrester Webinar

Hear from our guest speakers Ian Jacobs, Principal Analyst at Forrester and Stuart Jones, Customer Services & Communications Director at CA, on how to accelerate the launch of digital customer service initiatives.

Downloads

The RCS Business messaging opportunity for Mobile Operators

This whitepaper has been created to provide mobile operators with guidelines and best practices to monetize RCS through business messaging and outline a clear path to provide a return on the RCS investment opportunity driven by market and industry demands.

Blog

Reducing call volumes using call deflection, automation, and AI

Call deflection, used in combination with automation and AI, empowers you to manage your call volumes efficiently while delivering seamless and impactful customer service.