Customer experience automation delivered

Mission critical software that powers intelligent customer engagement over voice and digital messaging channels. Make your customer experience exceptional, one journey at a time.

Automate customer interactions across voice and messaging channels, business functions and processes

Digital CX

Solutions that accelerate the delivery of digital customer innovation initiatives.

Marketing

Combine customer intelligence with digital channels and mobile-first capabilities to proactively engage customers.

Customer Service

Unlock the benefits of omnichannel communications for customer service.

IT

Digital transformation is simplified with low-code cloud software tools for building the intelligent communications and conversational services that transform CX.

Configurable solutions to improve and automate customer interactions

Appointment Management

Complaint Handling

GDPR Consent Management

Fraud Alert & Notifications

Omnichannel Live Chat

Order Tracking & Management

CX Automation Cloud

Cloud software platform, applications and infrastructure for voice and two-way digital messaging communications, with out of the box integrations that enable end-to-end customer journeys.

Always on, powering mission critical interactions for some of the world's leading companies

Downloads & Videos

News & Events

IMImobile to acquire US-based mobile engagement and RCS Business Messaging leader 3Cinteractive

IMImobile PLC, today announced that it has conditionally agreed to acquire 3Cinteractive Corp. (3C) a private US, cloud-based mobile customer engagement platform company.

Videos

Forrester Webinar

Hear from our guest speakers Ian Jacobs, Principal Analyst at Forrester and Stuart Jones, Customer Services & Communications Director at CA, on how to accelerate the launch of digital customer service initiatives.

Downloads

Messaging-First eGuide

The Messaging-first eGuide dives into the competitive requirement to shift customer engagement and service fulfilment strategies to interactive digital messaging channels.

Blog

WhatsApp Business – a smarter way to improve CX in the travel industry