Customer experience automation delivered

Mission critical software that powers intelligent customer engagement over voice and digital messaging channels. Make your customer experience exceptional, one journey at a time.

Automate customer interactions across voice and messaging channels, business functions and processes

Digital/CX

Take your digital transformation initiatives to the next level. Create a single customer engagement hub.

Marketing

Go mobile-first with orchestrated marketing communications across digital channels.

Contact Centres

Enable agents and supervisors with two-way omnichannel digital chat and automated bots.

IT

Innovate more, develop less, with our low-code tools that brings IT closer to the business.

Configurable solutions to improve and
automate customer interactions

Appointment
Management

Complaint
Handling

GDPR Consent
Management

Fraud Alerts &
Notifications

Omnichannel
Live Chat

Order Tracking &
Management

CX Automation Cloud

Cloud software platform, applications and infrastructure for voice and two-way digital messaging communications, with out of the box integrations that enable end-to-end customer journeys.

Find out more

Always on, powering mission critical interactions for some of the world's leading companies

The AA
British Gas
BT
Capitec
O2
ooredoo
Standard Bank
Vodafone

Latest news and content

News & Resources

Hermes digitally enhances parcel delivery
experience with IMImobile

Parcel delivery provider to use IMImobile’s communications platform, IMIconnect, to orchestrate digital customer engagement

Video

O2 customer success story

Find out from O2 how they work in partnership with IMImobile to innovate their customer engagement strategy, ensure compliance and deliver omnichannel customer experiences.

Case Studies

Mobile Messaging in Utilities

How a tier-1 UK water company used messaging channels to improve CX and optimise costs.

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Blog

A digital approach to network disruption management

Learn how forward-thinking retailers are working to integrate digital solutions into the customer journey to help manage and resolve disruption.