Customer experience automation delivered
Mission critical software that powers intelligent customer engagement over voice and digital messaging channels. Make your customer experience exceptional, one journey at a time.
Automate customer interactions across voice and messaging channels, business functions and processes
Digital/CX
Take your digital transformation initiatives to the next level. Create a single customer engagement hub.
Marketing
Go mobile-first with orchestrated marketing communications across digital channels.
Contact Centres
Enable agents and supervisors with two-way omni-channel digital chat and automated bots.
IT
Innovate more, develop less, with our low-code tools that brings IT closer to the business.
Configurable solutions to improve and
automate customer interactions
Appointment
Management
Complaint
Handling
GDPR Consent
Management
Fraud Alerts &
Notifications
Omni-channel
Live Chat
Order Tracking &
Management
CX Automation Cloud
Cloud software platform, applications and infrastructure for voice and two-way digital messaging communications, with out of the box integrations that enable end-to-end customer journeys.
Always on, powering mission critical interactions for some of the world's leading companies
Latest news and content
News & Resources
IMImobile acquires Impact Mobile
IMImobile expands digital customer engagement strategy in North America with completion of Impact Mobile acquisition
Video
O2 customer success story
Find out from O2 how they work in partnership with IMImobile to innovate their customer engagement strategy, ensure compliance and deliver omni-channel customer experiences.
Case Studies
Mobile Messaging in Utilities
How a tier-1 UK water company used messaging channels to improve CX and optimise costs.
Blog
CCW: Insights from our Interactive Discussion Group around AI Technologies
Ajit Patankar, VP of Product Management, shares his key insights from IMImobile’s Interactive Discussion Groups (IDG), AI-Assistance: Delivering a Personalized Service Strategy, hosted with John Pompei, Head of Customer Care Operations at Electronic Arts.