Customer experience automation delivered

Mission critical software that powers intelligent customer engagement over voice and digital messaging channels. Make your customer experience exceptional, one journey at a time.

Automate customer interactions across voice and messaging channels, business functions and processes

Digital CX

Solutions that accelerate the delivery of digital customer innovation initiatives.

Marketing

Combine customer intelligence with digital channels and mobile-first capabilities to proactively engage customers.

Customer Service

Unlock the benefits of omnichannel communications for customer service.

IT

Digital transformation is simplified with low-code cloud software tools for building the intelligent communications and conversational services that transform CX.

Configurable solutions to improve and automate customer interactions

Appointment Management

Complaint Handling

GDPR Consent Management

Fraud Alert & Notifications

Omnichannel Live Chat

Order Tracking & Management

CX Automation Cloud

Cloud software platform, applications and infrastructure for voice and two-way digital messaging communications, with out of the box integrations that enable end-to-end customer journeys.

Always on, powering mission critical interactions for some of the world's leading companies

Downloads & Videos

News & Events

IMImobile partners with Mavenir for RCS Business Messaging

Rich Communication Services (RCS) has been widely anticipated as the evolution of SMS to deliver richer customer experiences to today’s digitally savvy consumers.

Videos

Forrester Webinar

Hear from our guest speakers Ian Jacobs, Principal Analyst at Forrester and Stuart Jones, Customer Services & Communications Director at CA, on how to accelerate the launch of digital customer service initiatives.

Downloads

An introduction to the WhatsApp Business API

A practical overview highlighting the channels key features, uses cases and case studies of recent implementations highlight how to create interactions and services that build customer relationships, strengthen loyalty and offer an anytime, anywhere service.

Blog

Vodafone and IMImobile: an RCS success story

How Vodafone worked with IMImobile and TMW to deploy its first major RCS campaigns and saw response rates soar up to 25%.