Customer experience automation delivered
Mission critical software that powers intelligent customer engagement over voice and digital messaging channels. Make your customer experience exceptional, one journey at a time.
Automate customer interactions across voice and messaging channels, business functions and processes
Digital/CX
Take your digital transformation initiatives to the next level. Create a single customer engagement hub.
Marketing
Go mobile-first with orchestrated marketing communications across digital channels.
Contact Centres
Enable agents and supervisors with two-way omnichannel digital chat and automated bots.
IT
Innovate more, develop less, with our low-code tools that brings IT closer to the business.
Configurable solutions to improve and
automate customer interactions
Appointment
Management
Complaint
Handling
GDPR Consent
Management
Fraud Alerts &
Notifications
Omnichannel
Live Chat
Order Tracking &
Management
CX Automation Cloud
Cloud software platform, applications and infrastructure for voice and two-way digital messaging communications, with out of the box integrations that enable end-to-end customer journeys.
Always on, powering mission critical interactions for some of the world's leading companies
Latest news and content
News & Resources
Hermes digitally enhances parcel delivery
experience with IMImobile
Parcel delivery provider to use IMImobile’s communications platform, IMIconnect, to orchestrate digital customer engagement
Video
O2 customer success story
Find out from O2 how they work in partnership with IMImobile to innovate their customer engagement strategy, ensure compliance and deliver omnichannel customer experiences.
Case Studies
Mobile Messaging in Utilities
How a tier-1 UK water company used messaging channels to improve CX and optimise costs.
Blog
A digital approach to network disruption management
Learn how forward-thinking retailers are working to integrate digital solutions into the customer journey to help manage and resolve disruption.