Smarter interactions

Richer experiences

We’re creating a world where enterprises can stay constantly connected to their customers. A world where every interaction is faster and smarter than ever before.

A world where every interaction matters

Interact across any system, any channel, every time.

Orchestrate

We orchestrate and integrate interactions with enterprise systems on an easy-to-use cloud communications platform.

Automate

We automate interactions to improve experiences, save time and reduce costs.

Monitor

We monitor the heartbeat of an enterprise’s interactions to ensure seamless engagement.

Core business systems

Applications

imicampaign

Manage and automate your marketing campaigns.

imiengage

Empower your contact center to support customer conversations on any channel.

imiassist

Offer remote video assistance to your teams and customers.

iminotify

Help operations staff keep your customers informed.

Platform

imiconnect

Automate and orchestrate all your customer interactions centrally.

Gateway

imiaccess

Easily embed communication channels into your business processes.

Channels

imiconnect has seamlessly integrated with our existing systems and enabled us to enhance parcel notifications and tracking for our retail clients and their customers.”
Chris Ashworth CIO
Hermes
imimobile’s solution for IVR call deflection to SMS has been a game-changer for our contact center and it’s pleasing to hear positive feedback from our customers and agents who are using the service.”
Darren Diprose Head of Digital Conversations
Centrica

Learn more about some of our solutions

Every interaction builds a brand. Deliver dynamic, personalized campaigns that retain customers and increase value.

Every interaction is there to help. Support customers across every channel and make your brand stand out.

Every interaction is faster and smarter. Build, integrate and iterate at pace to create seamless customer interactions.

Turn customer experience into competitive advantage

Check out some of our latest content