An IT leader's guide to CX innovation
Quocirca has published a new white paper in partnership with IMImobile which explores how IT can rapidly deliver step changes in digital CX.
Enterprise-grade customer service automation
With IMIbot.ai you can start deploying enterprise-grade chatbots to transform your omni-channel customer engagement strategy.
Making omnichannel a reality: a practical guide
Overcome technology challenges, get omnichannel quick wins, and add years to your contact centre infrastructure's lifecycle with our new guide.
Redefine the customer service experience
IMIchat allows you to easily interact with your customers across all digital and mobile messaging channels from your desktop.
Micro by design, big on impact
App usage and downloads in decline? See how conversational micro apps could extend your app reach and boost engagement with our new guide.
Build smarter customer journeys
Accelerate your shift to digital and mobile, and rapidly integrate interaction channels into your customer journeys and business processes.
How IMImobile helps
IT Operations
Deliver new mobile-ready services quickly and integrate them securely into your existing systems.
Sales and Marketing
Engage customers at every stage of their life cycle in real-time with personalised, targeted campaigns.
Customer Operations
Improve customer satisfaction, contact centre productivity and reduce support costs.
Products
Accelerate your digital and mobile strategy
Our products help you to quickly create, integrate and deliver new mobile and digital services that will enable better customer engagement.
A platform to rapidly create, deploy and orchestrate new digital communications and messaging services.
Find out moreMobile and social chat application for contact centres to improve productivity, sales and customer service.
Find out moreLeading multichannel Campaign Management Platform to deliver personalised marketing campaigns in real-time .
Find out moreThe market leading Content Management System for end-to-end delivery of content services across all digital touchpoints.
Find out moreA cloud-based messenger platform that enables businesses of any size to harness SMS messaging to improve customer engagement and marketing ROI.
Find out moreCompany
Your mobile and digital customer engagement partner
IMImobile is a leading provider of software and services that enables organisations with the ability to harness network, device and channel capabilities to improve service delivery and customer engagement.
We will help you to reduce the cost and complexity of digital service delivery across IT, marketing and customer support, leading to better customer journeys and customer experience.
With deployments in 60 countries, processing billions of digital touch points per month, we are a trusted vendor to blue-chip businesses around the world.
Our latest news, events and press releases
Events / 1st September 2017
Call Centre & Customer Service Summit 2017
18 – 19 September 2017: Hilton Manchester Deansgate, Manchester, UK
Posted by Dan AyresBlog / 9th August 2017
Pillars of digital CX transformation: Proactive end-to-end journeys
Using proactive end-to-end journeys to convert routine customer communications into revenue generation and customer service opportunities.
Posted by Sudarshan DharmapuriBlog / 3rd August 2017
Leveraging GDPR in your customer engagement strategy
GDPR will significantly impact businesses in 2018, it’s an opportunity to build trust with customers and drive success.
Posted by Alex Klose