Customer experience automation delivered

Mission critical software that powers intelligent customer engagement over voice and digital messaging channels. Make your customer experience exceptional, one journey at a time.

Automate customer interactions across voice and messaging channels, business functions and processes

Digital/CX

Take your digital transformation initiatives to the next level. Create a single customer engagement hub.

Marketing

Go mobile-first with orchestrated marketing communications across digital channels.

Contact Centres

Enable agents and supervisors with two-way omni-channel digital chat and automated bots.

IT

Innovate more, develop less, with our low-code tools that brings IT closer to the business.

Configurable solutions to improve and
automate customer interactions

Appointment
Management

Complaint
Handling

GDPR Consent
Management

Fraud Alerts &
Notifications

Omni-channel
Live Chat

Order Tracking &
Management

CX Automation Cloud

Cloud software platform, applications and infrastructure for voice and two-way digital messaging communications, with out of the box integrations that enable end-to-end customer journeys.

Find out more

Always on, powering mission critical interactions for some of the world's leading companies

AT&T
British Gas
BT
O2
ooredoo
Orange
Standard Bank
Vodafone

Latest news and content

News & Resources

IMImobile acquires Impact Mobile

IMImobile expands digital customer engagement strategy in North America with completion of Impact Mobile acquisition

Video

O2 customer success story

Find out from O2 how they work in partnership with IMImobile to innovate their customer engagement strategy, ensure compliance and deliver omni-channel customer experiences.

Case Studies

Mobile Messaging in Utilities

How a tier-1 UK water company used messaging channels to improve CX and optimise costs.

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Blog

CCW: Insights from our Interactive Discussion Group around AI Technologies

Ajit Patankar, VP of Product Management, shares his key insights from IMImobile’s Interactive Discussion Groups (IDG), AI-Assistance: Delivering a Personalized Service Strategy, hosted with John Pompei, Head of Customer Care Operations at Electronic Arts.