Digital CX
Solutions that accelerate the delivery of digital customer innovation initiatives.
Real-time customer interaction management delivered
We help organizations to orchestrate two-way digital interactions. Make your customer experience exceptional, one journey at a time.
Automate customer interactions across voice and messaging channels, business functions and processes
Marketing
Combine customer intelligence with digital channels and mobile-first capabilities to proactively engage customers.
Customer Service
Unlock the benefits of omnichannel communications for customer service.
IT
Digital transformation is simplified with low-code cloud software tools for building the intelligent communications and conversational services that transform CX.
Configurable solutions to improve and automate customer interactions
Appointment Management
Complaint Handling
GDPR Consent Management
Fraud Alert & Notifications
Omnichannel Live Chat
Order Tracking & Management
Customer Interaction Management Suite
Cloud software platform, applications and infrastructure for voice and two-way digital messaging communications, with out of the box integrations that enable end-to-end customer journeys.
Always on, powering mission critical interactions for some of the world's leading companies
Downloads & Videos
News & Events
IMImobile North America enhances real-time text message technology for Crisis Services Canada
Supporting increased demand for remote suicide prevention helpline responders through digital channels
Videos
Forrester Webinar
Hear from our guest speakers Ian Jacobs, Principal Analyst at Forrester and Stuart Jones, Customer Services & Communications Director at CA, on how to accelerate the launch of digital customer service initiatives.
Downloads
The RCS Business messaging opportunity for Mobile Operators
This whitepaper has been created to provide mobile operators with guidelines and best practices to monetize RCS through business messaging and outline a clear path to provide a return on the RCS investment opportunity driven by market and industry demands.
Blog
Reducing call volumes using call deflection, automation, and AI
Call deflection, used in combination with automation and AI, empowers you to manage your call volumes efficiently while delivering seamless and impactful customer service.