Solutions that accelerate the delivery of digital customer innovation initiatives.
Customer experience automation delivered
Mission critical software that powers intelligent customer engagement over voice and digital messaging channels. Make your customer experience exceptional, one journey at a time.
Combine customer intelligence with digital channels and mobile-first capabilities to proactively engage customers.
Unlock the benefits of omnichannel communications for customer service.
Digital transformation is simplified with low-code cloud software tools for building the intelligent communications and conversational services that transform CX.
GDPR Consent Management
Fraud Alert & Notifications
Omnichannel Live Chat
Order Tracking & Management
IMImobile partners with Mavenir for RCS Business Messaging
Rich Communication Services (RCS) has been widely anticipated as the evolution of SMS to deliver richer customer experiences to today’s digitally savvy consumers.
Hear from our guest speakers Ian Jacobs, Principal Analyst at Forrester and Stuart Jones, Customer Services & Communications Director at CA, on how to accelerate the launch of digital customer service initiatives.
An introduction to the WhatsApp Business API
A practical overview highlighting the channels key features, uses cases and case studies of recent implementations highlight how to create interactions and services that build customer relationships, strengthen loyalty and offer an anytime, anywhere service.
Vodafone and IMImobile: an RCS success story
How Vodafone worked with IMImobile and TMW to deploy its first major RCS campaigns and saw response rates soar up to 25%.