Customer experience automation delivered
Mission critical software that powers intelligent customer engagement over voice and digital messaging channels. Make your customer experience exceptional, one journey at a time.
Automate customer interactions across voice and messaging channels, business functions and processes
Digital/CX
Take your digital transformation initiatives to the next level. Create a single customer engagement hub.
Marketing
Go mobile-first with orchestrated marketing communications across digital channels.
Contact Centres
Enable agents and supervisors with two-way omnichannel digital chat and automated bots.
IT
Innovate more, develop less, with our low-code tools that brings IT closer to the business.
Configurable solutions to improve and
automate customer interactions
Appointment
Management
Complaint
Handling
GDPR Consent
Management
Fraud Alerts &
Notifications
Omnichannel
Live Chat
Order Tracking &
Management
CX Automation Cloud
Cloud software platform, applications and infrastructure for voice and two-way digital messaging communications, with out of the box integrations that enable end-to-end customer journeys.
Always on, powering mission critical interactions for some of the world's leading companies
Latest news and content
News & Events
Engage Focus Group 2019
22 March, 2019 : Hilton London Heathrow, London
Video
Apple Business Chat
An introduction to a powerful new way for customers to connect with businesses.
Downloads
Mobile Messaging in Utilities
How a tier-1 UK water company used messaging channels to improve CX and optimise costs.
Blog
MWC 2019: The Future of Operator Messaging – RCS demos
As momentum builds around RCS, IMImobile showed how brands can utilise the channel to deliver conversational messaging experiences.