Our vision

A world in which consumers are delivered great customer experiences through continuous, seamless engagement, powered by best in class software and automation.

About us

IMImobile is a communications software provider whose solutions enable enterprises to automate digital customer communications and interactions to improve customer experience and reduce operating costs.

IMImobile's enterprise cloud communications software platform orchestrates customer interactions, connecting existing business systems with digital communications channels. Organisations that trust us to deliver smarter digital customer engagement include Hermes, Centrica, AA, O2, EE, BT, Walgreens, Vodafone, MTN, Best Buy, Express, three of the major retail banks in the UK and public-sector organisations globally.

IMImobile is headquartered in London with offices across the UK, Hyderabad, Toronto, Boca Raton, Dubai and Johannesburg and has over 1,100 employees worldwide. IMImobile is quoted on the London Stock Exchange's AIM market with the TIDM code IMO.

Always on, powering mission critical interactions for some of the world's leading companies

Global Leadership Team

Jay Patel

Group CEO

Jay Patel

Group CEO

Jay has been working with the Company since its foundation, initially as a venture capital investor but since 2010 as Managing Director of the Group and since 2013 as Group CEO. He has a wide range of operational and strategic experience in growing and selling high growth businesses. Jay has previously held executive positions at Spark Ventures, UBSWarburg and BSkyB. He is a qualified Chartered Accountant with KPMG and holds degrees from INSEAD and the London School of Economics.

Mike Jefferies

Group CFO

Mike Jefferies

Group CFO

Mike joined IMImobile in 2010 when it acquired WIN plc. Since then Mike has headed the group finance function. Before that he worked for Star Trac Inc, a US based manufacturer and distributor of commercial fitness equipment and previous to that for Whirlpool Corporation. Mike has a degree in accounting and finance and is a qualified Chartered Management Accountant.

Shyam Bhat

Group CTO

Shyam Bhat

Group CTO

Bhat is a founder of the business and has more than thirty years of experience in engineering and new product development. He is responsible for the creation of all the engineering and mobile products and platforms. Bhat is an engineering graduate from the highly prestigious Indian Institute of Technology, Bombay.

Aseem Sadana

Group COO

Aseem Sadana

Group COO

Aseem joined IMImobile in 2014 as SVP Strategy & Products. Since then his responsibilities have spanned a mix of product, delivery and commercial functions in the business before his appointment as Group COO in 2019. Aseem’s experience in the wider technology sector has spanned strategy consulting with Diamondcluster International (now part of PWC), and entrepreneurship in online travel. Prior to IMImobile, Aseem co-founded and built one of the largest online aggregators of tours and activities globally- isango!, acquired by TUI Travel Plc in 2013. Aseem is an Architect by background and started his technology career after an MBA from INSEAD.

Sudarshan Dharmapuri

EVP, Products

Sudarshan Dharmapuri

EVP, Products

Sudarshan has been with IMImobile since 2008 and is responsible for product strategy, roadmap definition and product delivery. He has over 16 years of experience in bringing new technology products to market. Prior to joining IMImobile, Sudarshan held product management and engineering positions at Siebel Systems and Oracle in Silicon Valley. He holds a MBA from the Haas School of Business, U.C. Berkeley and a MS degree with specialisation in computer science.

Bruce Bales

CEO, North America

Bruce Bales

CEO, North America

Bruce brings with him over 35 years of telecommunications experience and a proven track record working with operators and scaling businesses. He is an industry leader in the evolution of messaging, with strong involvement in the deployment of RCS and other technologies across the global operator base. As a passionate technology executive with demonstrated accomplishments in the Communications industry, Bruce leads the North America strategy and execution to expand IMI’s products and solutions to the region.

Ross Venter

CEO, South Africa

Ross Venter

CEO, South Africa

Ross has been instrumental in developing the MMS channel in South Africa, especially around its adoption in the credit provision, lending, and banking sectors. Ross was involved in developing some of the first successful eCommerce platforms in South Africa. He has worked with myriad media agencies and corporate multinationals in developing and streamlining digital and mobile offerings. His current responsibilities revolve around ensuring the continued success of IMImobile South Africa, and assisting in the global expansion of the organisation.

Ashwani Raj Chadha

EVP, MEA

Ashwani Raj Chadha

EVP, MEA

Ashwani heads IMImobile’s MEA business and is responsible for telecom and enterprise business in Middle East and Africa Region. Joining IMImobile in April 2006, Ashwani has helped to define the direction of the business and the implementation of the business plan in order to increase IMImobile’s client base. Ashwani has over 20 years of experience in working in the Telecom industry, previously worked for Mitsui & Co., Ltd.

Chaitanya Devalapally

EVP, APAC

Chaitanya Devalapally

EVP, APAC

Chaitanya has been a part of IMImobile since 2003. He currently heads telecom and enterprise business in Asia Pacific. During his years at IMImobile, Chaitanya managed several functions which include business operations, account management, and sales. He has been part of IMImobile’s journey with many major telecom operators in Asia.