Optimize CX with call deflection and AI-powered self-service for your contact center.
In a world where consumers use digital messaging to communicate with their friends and family, a voice-first approach to customer service seems outdated.
To help guide your technology choices in 2020, we interviewed our experts for their top predictions for the coming year.
Verification to enhance customer trust in SMS messages now also supported by IMImobile
How Vodafone worked with IMImobile and TMW to deploy its first major RCS campaigns and saw response rates soar up to 25%.
How to use WhatsApp Business to enrich the travel experience through contextual notifications and automated interactions.
The 2019 CIO Research Report reveals that CIOs are under pressure to deliver innovation, but how can IT make a bigger impact on CX?
How retailers can use the WhatsApp Business API to improve the shopping experience and enrich customer communications.
RCS (Rich Communication Services) is the next evolution of mobile messaging - an upgrade to SMS on a global scale that enables brands to deliver incredibly engaging interactions.
RCS (Rich Communication Services) continues to make a strong case that it should be one of the channels that business turn to when crafting conversational experiences for their customers.
Last month, the Digital Leadership Forum (DLF) brought together over 200 senior executives to discuss key challenges around digital transformation.
When travelling, there is nothing more frustrating to a passenger than being delayed, and the aviation industry is particularly vulnerable to disruption.