Blog

Our internal subject matter experts share their thoughts, ideas and insights on everything from the next generation of chatbots to A2P messaging trends.

Give your employee experience a promotion with two-way conversational interactions

Combine messaging and automation to create a more engaged, productive workforce and improve retention rates.
Posted by Sam Watson

Reducing call volumes using call deflection, automation, and AI

Call deflection, used in combination with automation and AI, empowers you to manage your call volumes efficiently while delivering seamless and impactful customer service.
Posted by Sravani Gade

How to send emergency communications in one hour

With many businesses having to limit or cancel their services, crisis communications play an important role in assuring customers of a company’s ability to cope with the situation.
Posted by Sravani Gade

How to set up a contact center to support home working in 3 days

As business continuity becomes the biggest challenge for contact centers, enabling agents to work remotely to keep up communication with customers has been the focus for many contact center leaders.
Posted by Sandra Schroeter

Pizza Hut Delivery and IMImobile: Grabbing a slice of the RCS messaging opportunity

How Pizza Hut Delivery saw improved customer engagement and transaction rates following RCS messaging trials.
Posted by Eduardo Moura

Deflect phone calls to automated customer journeys for self-service

Optimize CX with call deflection and AI-powered self-service for your contact center.
Posted by Sravani Gade

Why it is time to take a fresh look at call deflection in 2020

In a world where consumers use digital messaging to communicate with their friends and family, a voice-first approach to customer service seems outdated.
Posted by Sandra Schroeter

Customer Experience in 2020: 5 technology trends you need to know

To help guide your technology choices in 2020, we interviewed our experts for their top predictions for the coming year.
Posted by Sam Watson

Google brings Business Verification to SMS

Verification to enhance customer trust in SMS messages now also supported by IMImobile.
Posted by Alex Cambell

Vodafone and IMImobile: an RCS success story

How Vodafone worked with IMImobile and TMW to deploy its first major RCS campaigns and saw response rates soar up to 25%.
Posted by Karl Shilbach

WhatsApp Business – a smarter way to improve CX in the travel industry

How to use WhatsApp Business to enrich the travel experience through contextual notifications and automated interactions.
Posted by Jeremy Dexter

How IT can be a game changer for CX transformation

The 2019 CIO Research Report reveals that CIOs are under pressure to deliver innovation, but how can IT make a bigger impact on CX?
Posted by Sam Watson