Combine messaging and automation to create a more engaged, productive workforce and improve retention rates.
Call deflection, used in combination with automation and AI, empowers you to manage your call volumes efficiently while delivering seamless and impactful customer service.
With many businesses having to limit or cancel their services, crisis communications play an important role in assuring customers of a company’s ability to cope with the situation.
As business continuity becomes the biggest challenge for contact centers, enabling agents to work remotely to keep up communication with customers has been the focus for many contact center leaders.
How Pizza Hut Delivery saw improved customer engagement and transaction rates following RCS messaging trials.
Optimize CX with call deflection and AI-powered self-service for your contact center.
In a world where consumers use digital messaging to communicate with their friends and family, a voice-first approach to customer service seems outdated.
To help guide your technology choices in 2020, we interviewed our experts for their top predictions for the coming year.
Verification to enhance customer trust in SMS messages now also supported by IMImobile.
How Vodafone worked with IMImobile and TMW to deploy its first major RCS campaigns and saw response rates soar up to 25%.
How to use WhatsApp Business to enrich the travel experience through contextual notifications and automated interactions.
The 2019 CIO Research Report reveals that CIOs are under pressure to deliver innovation, but how can IT make a bigger impact on CX?