Our internal subject matter experts share their thoughts, ideas and insights on everything from the next generation of chatbots to A2P messaging trends.

Pizza Hut Delivery and IMImobile: Grabbing a slice of the RCS messaging opportunity

How Pizza Hut Delivery saw improved customer engagement and transaction rates following RCS messaging trials
Posted by Eduardo Moura

Deflect phone calls to automated customer journeys for self-service

Optimize CX with call deflection and AI-powered self-service for your contact center.
Posted by Sravani Gade

Why it is time to take a fresh look at call deflection in 2020

In a world where consumers use digital messaging to communicate with their friends and family, a voice-first approach to customer service seems outdated.
Posted by Sandra Schroeter

Customer Experience in 2020: 5 technology trends you need to know

To help guide your technology choices in 2020, we interviewed our experts for their top predictions for the coming year.
Posted by Sam Watson

Google brings Business Verification to SMS

Verification to enhance customer trust in SMS messages now also supported by IMImobile
Posted by Alex Cambell

Vodafone and IMImobile: an RCS success story

How Vodafone worked with IMImobile and TMW to deploy its first major RCS campaigns and saw response rates soar up to 25%.
Posted by Karl Shilbach

WhatsApp Business – a smarter way to improve CX in the travel industry

How to use WhatsApp Business to enrich the travel experience through contextual notifications and automated interactions.
Posted by Jeremy Dexter

How IT can be a game changer for CX transformation

The 2019 CIO Research Report reveals that CIOs are under pressure to deliver innovation, but how can IT make a bigger impact on CX?
Posted by Sam Watson

Five ways retailers can use the WhatsApp Business API to improve CX

How retailers can use the WhatsApp Business API to improve the shopping experience and enrich customer communications.
Posted by Sam Watson

What is RCS messaging? Trends, early success and should you invest?

RCS (Rich Communication Services) is the next evolution of mobile messaging - an upgrade to SMS on a global scale that enables brands to deliver incredibly engaging interactions.

MWC 2019: The Future of Operator Messaging – RCS demos

RCS (Rich Communication Services) continues to make a strong case that it should be one of the channels that business turn to when crafting conversational experiences for their customers.
Posted by Sam Watson

6 lessons from the DLF for driving digital transformation

Last month, the Digital Leadership Forum (DLF) brought together over 200 senior executives to discuss key challenges around digital transformation.
Posted by Alex Klose