Blog / 1st December 2017

Insights to shape your customer service and contact centre transformation strategy.

Posted by Alex Klose

The infographic below summarises some of our key insights from our latest research into the experiences, expectations and attitudes of UK consumers towards digital messaging, chatbots and increasing customer service automation. We hope the insights help to shape and guide your customer service and contact centre strategy going forward.

For the full report, you can download the Digital Consumer Interaction Report from the IMImobile website.

Digital Consumer Report Infographic


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