Blog | IMImobile

MWC 2019: The Future of Operator Messaging – RCS demos

As momentum builds around RCS, IMImobile showed how brands can utilise the channel to deliver conversational messaging experiences.

Posted by Sam Watson

6 lessons from the Digital Leadership Forum (DLF) for successfully driving digital transformation

6 lessons from the Digital Leadership Forum (DLF) focus group – “What success businesses had with the transformation of their customer experience and what lessons they’ve learned.”

Posted by Alex Klose

3 ways airlines can automate passenger communications to prevent and manage disruption

There is an opportunity for forward-thinking airlines to use digital messaging channels like Apple Business Chat or Facebook Messenger, chatbots and new communication automation software, to create and deploy passenger communication solutions that help prevent and manage disruption.

Posted by Jeremy Dexter

Blog / 7th December 2018

A digital approach to network disruption management

Learn how forward-thinking retailers are working to integrate digital solutions into the customer journey to help manage and resolve disruption.

Posted by Jeremy Dexter

Blog / 9th November 2018

SIM Swap – How banks can identify fraud risk and protect customers

With fraudsters continuing to exploit weaknesses, and despite advances in software technology, SIM swap fraud is still quite difficult to detect. So what effective ways can banks find to identify when a customer’s mobile number has been fraudulently swapped and ported onto a new device.

Posted by Matt Hooper

Blog / 25th October 2018

How to make your chatbot
strategy a success

To help you take your first steps with conversational automation, here are our 4 recommendations to make your chatbot strategy a success.

Posted by Sam Watson

Blog / 7th September 2018

Why digital claims management
should be a priority for insurance providers

Discover what digital claims management looks like and why it should be at the top of every insurer’s digital transformation agenda – written by IMImobile’s Andrew White

Posted by Andrew White

Blog / 2nd August 2018

How to improve your post GDPR marketing strategy

Forging stronger customers relationships through highly-relevant communications and automated experiences.

Posted by Alex Klose

Blog / 1st August 2018

Video presentation – AI and improving the customer experience

Matt Hooper, SVP Global Marketing, presents “AI and improving the customer experience” at the Newgate Redleaf AI Conference.

Posted by Sam Watson

Blog / 17th July 2018

CCW: Insights from our Interactive Discussion Group around AI Technologies

Ajit Patankar, VP of Product Management, shares his key insights from IMImobile’s Interactive Discussion Groups (IDG), AI-Assistance: Delivering a Personalized Service Strategy, hosted with John Pompei, Head of Customer Care Operations at Electronic Arts.

Posted by Sam Watson

Blog / 24th May 2018

Takeaways from CX Utilities Forum in London

IMImobile’s Ben Badger, Account Director of Utilities, shares his key takeaways from the CX Utilities Forum. The event, hosted and organised by IQPC, brought together the CX community to discuss the status quo of the industry in 2018.

Posted by Sam Watson

Blog / 22nd February 2018

UK enterprises explore RCS with IMImobile
at Mobile World Congress

IMImobile will showcase and demo RCS messaging experiences of its UK customers – Barclays, British Gas, Foxtons and Pizza Hut Delivery – at the GSMA Innovation City at Mobile World Congress in Barcelona, 26th February – 1st March 2018.

Posted by Sudarshan Dharmapuri

Blog / 14th February 2018

5 takeaways from our Webinar with Forrester & CA

Key takeaways on accelerating the launch of digital customer service initiatives.

Posted by Alex Klose

Blog / 4th February 2018

Solving the challenges of an
omnichannel contact centre

Overcoming digital customer engagement challenges by delivering the omnichannel experience your customers now demand

Posted by Matt Hooper

Blog / 19th January 2018

4 trends guiding customer service tech investments in 2018

To accelerate the launch of new digital initiatives, Matt Hooper of IMImobile looks at the trends that are guiding customer service technology investments in 2018.

Posted by Sam Watson

Blog / 1st December 2017

Infographic: The Digital Consumer Interaction Report

Insights to shape your customer service and contact centre transformation strategy.

Posted by Alex Klose

Blog / 17th November 2017

How to automate 20% of your
call volumes in 2018

Customer service automation: How to automate up to 20% of your call volumes in 2018

Posted by Alex Klose

Blog / 27th October 2017

Machine learning vs rules-based chatbots

With the right expectations and a good understanding of the current capabilities and limitations of today’s chatbot technology businesses can use AI to solve a number of customer contact challenges.

Posted by Aditya Challa

Blog / 4th October 2017

Understanding the needs of the digital consumer

UK consumers reveal their thoughts on AI, Chatbots and Customer Service Automation.

Posted by Alex Klose

Blog / 9th August 2017

Pillars of digital CX transformation: Proactive end-to-end journeys

Using proactive end-to-end journeys to convert routine customer communications into revenue generation and customer service opportunities.

Posted by Sudarshan Dharmapuri

Blog / 27th July 2017

The digital destinations your IT department has to navigate to

Despite the challenges, IT departments are responsible for enabling the digital service transformation journey their business has embarked on.

Posted by Matt Hooper

Blog / 12th July 2017

Listening to the mobile experts

What mobile operators can tell the gambling sector about mobile engagement

Posted by Adam Maxted

Blog / 10th July 2017

Changes in CX are driving the digital agenda for IT

Six key challenges facing IT leaders around CX innovation

Posted by Matt Hooper

Blog / 16th June 2017

Intelligent communications: going beyond the hype

How to make routine customer communications smarter and more cost-effective

Posted by Sudarshan Dharmapuri

Blog / 16th June 2017

RCS, the next-generation messaging standard, is coming

Get involved with RCS early with IMImobile and Google

Posted by Sudarshan Dharmapuri

Blog / 23rd May 2017

Infographic: The mobile operator’s guide to achieving omnichannel

Who’s lagging behind in omnichannel transformation, and how to get there faster.

Posted by Alex Klose

Blog / 23rd May 2017

Digital customer interactions: going beyond the hype

Our new blog series explores the four pillars of digital customer interactions

Posted by Sudarshan Dharmapuri

Blog / 22nd May 2017

Challenges of delivering the digital customer experience

How contact centres can embrace change and use integrated technology to efficiently create simple, differentiated user journeys across all channels.

Posted by Alex Klose

Blog / 22nd May 2017

From omnishambles to omnichannel

How to quickly overcome your omnichannel IT challenges without ripping out and replacing a single legacy contact centre system.

Posted by Alex Klose

Blog / 19th May 2017

Is the key to omnichannel in your company structure?

Why putting the customer at the heart of the organisation is crucial

Posted by Matt Hooper

Blog / 11th May 2017

The omnichannel capability gap for telcos

Why telcos are still struggling to achieve omnichannel and what they need to do.

Posted by Thomas Boesen

Blog / 3rd May 2017

Evolution and opportunity: the need for telcos to adapt

Why orchestrating omnichannel customer interactions is an essential skill for telcos

Posted by Thomas Boesen

Blog / 5th April 2017

Demystifying customer service for the “Millennial customer”

Is the difference between digital natives and “digital immigrants” really as marked as you think? Noel Lavery of IMImobile looks at how much digital behaviour actually differs between the generations – and what that means for contact centres.

Posted by Noel Lavery

Blog / 28th March 2017

The digital transformation race for telcos

New white paper explores the whats, whys and hows of becoming a truly omnichannel digital service provider.

Posted by Alex Klose

Blog / 21st March 2017

Climbing the digital transformation mountain

New study finds that legacy systems are holding 84% of companies back. Find out how to make omnichannel a reality.

Posted by Matt Hooper

Blog / 17th March 2017

The importance of proactive messaging

How proactive capabilities of digital and mobile channels can help today’s outsourcers – and their clients.

Posted by Matt Hooper

Blog / 8th March 2017

Looking for quick wins with chatbots?

Consumers are finally open to interacting with virtual agents. But how do you choose the right chatbot provider? We reveal the key questions you need to ask.

Posted by Matt Hooper

Blog / 28th February 2017

5 key takeaways from the FoCC conference 2017

In an event dominated by omni-channel, automation and AI, what were the key questions and insights from 2017’s Future of the Contact Centre event?

Posted by Noel Lavery

Blog / 21st February 2017

The digital automation of customer engagement

All watched over by machines of loving grace: The digital automation of customer engagement

Posted by Matt Hooper

Blog / 30th January 2017

What 2017 has in store for Contact Centres

Chatbots, Automation and Data security

Posted by Matt Hooper

Blog / 21st October 2016

Are we witnessing the final days of outbound cold calling?

Chat bots hold the future of conversational commerce, even if they haven’t grasped it just yet.

Posted by Alex Cambell

Blog / 1st September 2016

Will chat bots enable conversational commerce?

Chat bots hold the future of conversational commerce, even if they haven’t grasped it just yet.

Posted by Alex Klose

Blog / 29th July 2016

Will Chat Bots Enable a Conversational Commerce Future?

Posted by Sudarshan Dharmapuri

Blog / 15th June 2016

Powering the ‘here & now’ economy

Posted by Sudarshan Dharmapuri

Blog / 11th May 2016

Why OTT channels are vital to winning the next generation of mobile savvy customers

Posted by Adam Maxted

Blog / 29th April 2016

Unlocking the Power of Digital Communications for Government

Posted by Matt Hooper

Blog / 30th March 2016

What it takes to win in Africa’s mobile content battle

Posted by Alex Klose

Blog / 18th March 2016

How mobile can play a central role in the collections journey for utilities

Posted by Ben Badger

Blog / 1st March 2016

The accelerator for Digital Transformation

Digital transformation is the key topic in boardrooms around the world, with CEOs demanding strategic clarity across the business on how mobile technology is being utilised in the customer lifecycle, the impact on internal processes, and how to increase agility to keep up with the relentless speed of new service delivery and innovation.

Posted by Matt Hooper

Blog / 26th February 2016

Boost your one-to-one customer engagement

No one can deny that there has been a change in the way people are communicating with each other. Debate is once again surfacing around consumer behaviour shifting away from SMS towards OTT messaging apps, such as WhatsApp, WeChat, Viber or Facebook Messenger.

Posted by Sam Watson