Our internal subject matter experts share their thoughts, ideas and insights on everything from the next generation of chatbots to A2P messaging trends.
Is the difference between digital natives and “digital immigrants” really as marked as you think? Noel Lavery of IMImobile looks at how much digital behaviour actually differs between the generations – and what that means for contact centres.
Consumers are finally open to interacting with virtual agents. But how do you choose the right chatbot provider? We reveal the key questions you need to ask.
Digital transformation is the key topic in boardrooms around the world, with CEOs demanding strategic clarity across the business on how mobile technology is being utilised in the customer lifecycle, the impact on internal processes, and how to increase agility to keep up with the relentless speed of new service delivery and innovation.
No one can deny that there has been a change in the way people are communicating with each other. Debate is once again surfacing around consumer behaviour shifting away from SMS towards OTT messaging apps, such as WhatsApp, WeChat, Viber or Facebook Messenger.
The finance sector is being transformed. Tech companies, start-ups and challenger banks are driving increased competition with their digital and mobile-first approach
In 2015 mobile became the UK internet user’s number one device. Ofcom officially branded the UK as a ‘smartphone society’, with the average user spending twice as long using a smartphone than laptops or PCs.