Our internal subject matter experts share their thoughts, ideas and insights on everything from the next generation of chatbots to A2P messaging trends.
With fraudsters continuing to exploit weaknesses, and despite advances in software technology, SIM swap fraud is still quite difficult to detect. So what effective ways can banks find to identify when a customer’s mobile number has been fraudulently swapped and ported onto a new device.
Discover what digital claims management looks like and why it should be at the top of every insurer’s digital transformation agenda – written by IMImobile’s Andrew White
Ajit Patankar, VP of Product Management, shares his key insights from IMImobile’s Interactive Discussion Groups (IDG), AI-Assistance: Delivering a Personalized Service Strategy, hosted with John Pompei, Head of Customer Care Operations at Electronic Arts.
IMImobile’s Ben Badger, Account Director of Utilities, shares his key takeaways from the CX Utilities Forum. The event, hosted and organised by IQPC, brought together the CX community to discuss the status quo of the industry in 2018.
IMImobile will showcase and demo RCS messaging experiences of its UK customers – Barclays, British Gas, Foxtons and Pizza Hut Delivery – at the GSMA Innovation City at Mobile World Congress in Barcelona, 26th February – 1st March 2018.
To accelerate the launch of new digital initiatives, Matt Hooper of IMImobile looks at the trends that are guiding customer service technology investments in 2018.
With the right expectations and a good understanding of the current capabilities and limitations of today’s chatbot technology businesses can use AI to solve a number of customer contact challenges.
Is the difference between digital natives and “digital immigrants” really as marked as you think? Noel Lavery of IMImobile looks at how much digital behaviour actually differs between the generations – and what that means for contact centres.
Consumers are finally open to interacting with virtual agents. But how do you choose the right chatbot provider? We reveal the key questions you need to ask.
Digital transformation is the key topic in boardrooms around the world, with CEOs demanding strategic clarity across the business on how mobile technology is being utilised in the customer lifecycle, the impact on internal processes, and how to increase agility to keep up with the relentless speed of new service delivery and innovation.
No one can deny that there has been a change in the way people are communicating with each other. Debate is once again surfacing around consumer behaviour shifting away from SMS towards OTT messaging apps, such as WhatsApp, WeChat, Viber or Facebook Messenger.
The finance sector is being transformed. Tech companies, start-ups and challenger banks are driving increased competition with their digital and mobile-first approach
In 2015 mobile became the UK internet user’s number one device. Ofcom officially branded the UK as a ‘smartphone society’, with the average user spending twice as long using a smartphone than laptops or PCs.