imimobile – making every interaction matter more

Written by Nicole Buckfield on

Our story

imimobile was founded in 2000 at the start of the mobile internet era and has, since foundation, delivered two-way customer interactions at scale. It’s in our DNA.

Over the years, we have worked with many large enterprises across different industries to help them build better customer experiences. This has shaped our mission, vision, and our product set.

Today, our increasingly digital, always-on world is transforming the way companies connect to customers on a daily basis. Customers now have the ability to control who they interact with, when, and over what channels, with just a click.

So, we’re creating a world where businesses can stay constantly connected to their customers. Where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences. A world where every interaction matters.

Our brand journey

Helping businesses deliver the world’s best customer experiences (powered by the best software and people) has always been our driving force. It shapes everything we do and every decision we make.

As the business has grown, across new regions, supporting new technologies, and welcoming new colleagues, we have always strived to deliver the best for our clients - creating dynamic, always-on connections between global businesses and customers. The brand refresh has therefore brought together our global teams with one common goal – to make every interaction matter more.

Jay Patel, Group CEO, states, “As a growing technology company, we embrace rapid change and help our customers to continuously learn and adapt. Our product set has evolved to make it easier for businesses to interact with their customers - connecting across business systems and multiple channels to deliver the best customer experiences. We know that every interaction we manage matters. 

Every interaction with our customers and with our teammates also matters. We are a group of passionate individuals who, at the core, are smart, friendly, and human-focused, and that reflects in the way we do business too. We work as one global team, embracing and celebrating our diversity.

We also understand that there is a global climate crisis and injustice within our society and believe that our roles extend beyond business. We want to do what we can to make a difference and contribute to positive change. We believe in the power of forging impactful interactions with our community and implementing sustainable solutions.”

The Customer Interaction Management suite

Customer experience today is a key competitive advantage for consumer businesses. But, it’s incredibly complex for large consumer enterprises to adapt their systems to meet today’s rapidly changing customer demands.

Our new brand combines clarity and consistency in what we offer, with the flexibility to tell our story across all sectors and industries. We want to make it easy for clients to understand how the different products and services we offer work and evolve together.

And, that’s where the Customer Interaction Management suite comes in.

An ever-evolving suite of customer engagement products that helps businesses stay connected to their customers on any channel, at any time.

It enables businesses to embrace new communication channels and enhance customer experience without re-engineering existing systems, while saving time and reducing costs through automation.

The CIM suite is modular yet integrated, offering a gateway, platform, and a set of applications that all seamlessly work together or independently dependent on your business needs. 

Sudarshan Dharmapuri, EVP Products, states, “We want businesses to know that the best all-round customer experiences are powered by imimobile's products. And, we want to make it easy for clients to understand the different products and services we offer and how they work together.

The CIM suite enables enterprises to seamlessly augment their existing systems with the capabilities needed to deliver innovative, on-brand, business-critical customer interactions on channels consumers prefer. End-to-end automation, orchestration, and the host of interactive channels available make it easy for enterprises to deliver richer and more personalized conversations with their customers.”

Make customer experience your competitive advantage. Make every interaction matter more.

Get in touch to see how we could help your business.