When travelling, there is nothing more frustrating to a passenger than being delayed, and the aviation industry is particularly vulnerable to disruption.
More than £7 billion was predicted to have been spent during Black Friday and Cyber Monday this year in the UK.
What effective ways can banks identify when a customer’s mobile number has been fraudulently swapped and ported onto a new device.
To help you take your first steps with conversational automation, here are our 4 recommendations to make your chatbot strategy a success.
Discover what digital claims management looks like and why it should be at the top of every insurer’s digital transformation agenda
Forging stronger customers relationships through highly-relevant communications and automated experiences.
Matt Hooper, SVP Global Marketing, presents “AI and improving the customer experience” at the Newgate Redleaf AI Conference.
Ajit Patankar, VP of Product Management, shares his key insights from IMImobile’s Interactive Discussion Groups (IDG), AI-Assistance: Delivering a Personalized Service Strategy, hosted with John Pompei, Head of Customer Care Operations at Electronic Arts.
IMImobile’s Ben Badger, Account Director of Utilities, shares his key takeaways from the CX Utilities Forum. The event, hosted and organised by IQPC, brought together the CX community to discuss the status quo of the industry in 2018.
IMImobile will showcase and demo RCS messaging experiences of its UK customers – Barclays, British Gas, Foxtons and Pizza Hut Delivery – at the GSMA Innovation City at Mobile World Congress in Barcelona, 26th February – 1st March 2018.
Key takeaways on accelerating the launch of digital customer service initiatives.
Overcoming digital customer engagement challenges by delivering the omnichannel experience your customers now demand