Key takeaways on accelerating the launch of digital customer service initiatives.
Overcoming digital customer engagement challenges by delivering the omnichannel experience your customers now demand
Insights to shape your customer service and contact centre transformation strategy.
Customer service automation: How to automate up to 20% of your call volumes in 2018
With the right expectations and a good understanding of the current capabilities and limitations of today’s chatbot technology businesses can use AI to solve a number of customer contact challenges.
UK consumers reveal their thoughts on AI, Chatbots and Customer Service Automation.
Using proactive end-to-end journeys to convert routine customer communications into revenue generation and customer service opportunities.
GDPR will significantly impact businesses in 2018, it’s an opportunity to build trust with customers and drive success.
Despite the challenges, IT departments are responsible for enabling the digital service transformation journey their business has embarked on.
What mobile operators can tell the gambling sector about mobile engagement
Six key challenges facing IT leaders around CX innovation
How to make routine customer communications smarter and more cost-effective