Our internal subject matter experts share their thoughts, ideas and insights on everything from the next generation of chatbots to A2P messaging trends.

How IT can be a game changer for CX transformation

The 2019 CIO Research Report reveals that CIOs are under pressure to deliver innovation, but how can IT make a bigger impact on CX?
Posted by Sam Watson

Five ways retailers can use the WhatsApp Business API to improve CX

How retailers can use the WhatsApp Business API to improve the shopping experience and enrich customer communications.
Posted by Sam Watson

What is RCS messaging? Trends, early success and should you invest?

RCS (Rich Communication Services) is the next evolution of mobile messaging - an upgrade to SMS on a global scale that enables brands to deliver incredibly engaging interactions.

MWC 2019: The Future of Operator Messaging – RCS demos

RCS (Rich Communication Services) continues to make a strong case that it should be one of the channels that business turn to when crafting conversational experiences for their customers.
Posted by Sam Watson

6 lessons from the DLF for driving digital transformation

Last month, the Digital Leadership Forum (DLF) brought together over 200 senior executives to discuss key challenges around digital transformation.
Posted by Alex Klose

3 ways airlines can automate passenger communications to manage disruption

When travelling, there is nothing more frustrating to a passenger than being delayed, and the aviation industry is particularly vulnerable to disruption.
Posted by Jeremy Dexter

A digital approach to network disruption management

More than £7 billion was predicted to have been spent during Black Friday and Cyber Monday this year in the UK.
Posted by Jeremy Dexter

SIM Swap – How banks can identify fraud risk and protect customers

What effective ways can banks identify when a customer’s mobile number has been fraudulently swapped and ported onto a new device.
Posted by Sam Watson

How to make your chatbot strategy a success

To help you take your first steps with conversational automation, here are our 4 recommendations to make your chatbot strategy a success.
Posted by Sam Watson

Why digital claims management should be a insurers priority

Discover what digital claims management looks like and why it should be at the top of every insurer’s digital transformation agenda
Posted by Sam Watson

How to improve your post GDPR marketing strategy

Forging stronger customers relationships through highly-relevant communications and automated experiences.
Posted by Alex Klose

Video presentation – AI and improving the customer experience

Matt Hooper, SVP Global Marketing, presents “AI and improving the customer experience” at the Newgate Redleaf AI Conference.
Posted by Sam Watson