The 2019 CIO Research Report reveals that CIOs are under pressure to deliver innovation, but how can IT make a bigger impact on CX?
How retailers can use the WhatsApp Business API to improve the shopping experience and enrich customer communications.
RCS (Rich Communication Services) is the next evolution of mobile messaging - an upgrade to SMS on a global scale that enables brands to deliver incredibly engaging interactions.
RCS (Rich Communication Services) continues to make a strong case that it should be one of the channels that business turn to when crafting conversational experiences for their customers.
Last month, the Digital Leadership Forum (DLF) brought together over 200 senior executives to discuss key challenges around digital transformation.
When travelling, there is nothing more frustrating to a passenger than being delayed, and the aviation industry is particularly vulnerable to disruption.
More than £7 billion was predicted to have been spent during Black Friday and Cyber Monday this year in the UK.
What effective ways can banks identify when a customer’s mobile number has been fraudulently swapped and ported onto a new device.
To help you take your first steps with conversational automation, here are our 4 recommendations to make your chatbot strategy a success.
Discover what digital claims management looks like and why it should be at the top of every insurer’s digital transformation agenda
Forging stronger customers relationships through highly-relevant communications and automated experiences.
Matt Hooper, SVP Global Marketing, presents “AI and improving the customer experience” at the Newgate Redleaf AI Conference.