Ajit Patankar, VP of Product Management, shares his key insights from IMImobile’s Interactive Discussion Groups (IDG), AI-Assistance: Delivering a Personalized Service Strategy, hosted with John Pompei, Head of Customer Care Operations at Electronic Arts.
IMImobile’s Ben Badger, Account Director of Utilities, shares his key takeaways from the CX Utilities Forum. The event, hosted and organised by IQPC, brought together the CX community to discuss the status quo of the industry in 2018.
IMImobile will showcase and demo RCS messaging experiences of its UK customers – Barclays, British Gas, Foxtons and Pizza Hut Delivery – at the GSMA Innovation City at Mobile World Congress in Barcelona, 26th February – 1st March 2018.
Key takeaways on accelerating the launch of digital customer service initiatives.
Overcoming digital customer engagement challenges by delivering the omnichannel experience your customers now demand
Insights to shape your customer service and contact centre transformation strategy.
Customer service automation: How to automate up to 20% of your call volumes in 2018
With the right expectations and a good understanding of the current capabilities and limitations of today’s chatbot technology businesses can use AI to solve a number of customer contact challenges.
UK consumers reveal their thoughts on AI, Chatbots and Customer Service Automation.
Using proactive end-to-end journeys to convert routine customer communications into revenue generation and customer service opportunities.
GDPR will significantly impact businesses in 2018, it’s an opportunity to build trust with customers and drive success.
Despite the challenges, IT departments are responsible for enabling the digital service transformation journey their business has embarked on.