UK consumers reveal their thoughts on AI, Chatbots and Customer Service Automation.
Using proactive end-to-end journeys to convert routine customer communications into revenue generation and customer service opportunities.
GDPR will significantly impact businesses in 2018, it’s an opportunity to build trust with customers and drive success.
Despite the challenges, IT departments are responsible for enabling the digital service transformation journey their business has embarked on.
What mobile operators can tell the gambling sector about mobile engagement
Six key challenges facing IT leaders around CX innovation
How to make routine customer communications smarter and more cost-effective
Get involved with RCS early with IMImobile and Google
Who’s lagging behind in omnichannel transformation, and how to get there faster.
Our new blog series explores the four pillars of digital customer interactions
How contact centres can embrace change and use integrated technology to efficiently create simple, differentiated user journeys across all channels.
How to quickly overcome your omnichannel IT challenges without ripping out and replacing a single legacy contact centre system.