Our internal subject matter experts share their thoughts, ideas and insights on everything from the next generation of chatbots to A2P messaging trends.

Understanding the needs of the digital consumer

UK consumers reveal their thoughts on AI, Chatbots and Customer Service Automation.
Posted by Alex Klose

Pillars of digital CX transformation: Proactive end-to-end journeys

Using proactive end-to-end journeys to convert routine customer communications into revenue generation and customer service opportunities.
Posted by Sudarshan Dharmapuri

Leveraging GDPR in your customer engagement strategy

GDPR will significantly impact businesses in 2018, it’s an opportunity to build trust with customers and drive success.
Posted by Alex Klose

The digital destinations your IT department has to navigate to

Despite the challenges, IT departments are responsible for enabling the digital service transformation journey their business has embarked on.
Posted by Matt Hooper

Listening to the mobile experts

What mobile operators can tell the gambling sector about mobile engagement
Posted by Adam Maxted

Changes in CX are driving the digital agenda for IT

Six key challenges facing IT leaders around CX innovation
Posted by Matt Hooper

Intelligent communications: going beyond the hype

How to make routine customer communications smarter and more cost-effective
Posted by Sudarshan Dharmapuri

RCS, the next-generation messaging standard, is coming

Get involved with RCS early with IMImobile and Google
Posted by Sudarshan Dharmapuri

Infographic: The mobile operator’s guide to achieving omnichannel

Who’s lagging behind in omnichannel transformation, and how to get there faster.
Posted by Alex Klose

Digital customer interactions: going beyond the hype

Our new blog series explores the four pillars of digital customer interactions
Posted by Sudarshan Dharmapuri

Challenges of delivering the digital customer experience

How contact centres can embrace change and use integrated technology to efficiently create simple, differentiated user journeys across all channels.
Posted by Alex Klose

From omnishambles to omnichannel

How to quickly overcome your omnichannel IT challenges without ripping out and replacing a single legacy contact centre system.
Posted by Alex Klose