What mobile operators can tell the gambling sector about mobile engagement
Six key challenges facing IT leaders around CX innovation
How to make routine customer communications smarter and more cost-effective
Get involved with RCS early with IMImobile and Google
Who’s lagging behind in omnichannel transformation, and how to get there faster.
Our new blog series explores the four pillars of digital customer interactions
How contact centres can embrace change and use integrated technology to efficiently create simple, differentiated user journeys across all channels.
How to quickly overcome your omnichannel IT challenges without ripping out and replacing a single legacy contact centre system.
Why putting the customer at the heart of the organisation is crucial
Why telcos are still struggling to achieve omnichannel and what they need to do.
Why orchestrating omnichannel customer interactions is an essential skill for telcos
Is the difference between digital natives and “digital immigrants” really as marked as you think? Noel Lavery of IMImobile looks at how much digital behaviour actually differs between the generations – and what that means for contact centres.