Our internal subject matter experts share their thoughts, ideas and insights on everything from the next generation of chatbots to A2P messaging trends.

Listening to the mobile experts

What mobile operators can tell the gambling sector about mobile engagement
Posted by Adam Maxted

Changes in CX are driving the digital agenda for IT

Six key challenges facing IT leaders around CX innovation
Posted by Matt Hooper

Intelligent communications: going beyond the hype

How to make routine customer communications smarter and more cost-effective
Posted by Sudarshan Dharmapuri

RCS, the next-generation messaging standard, is coming

Get involved with RCS early with IMImobile and Google
Posted by Sudarshan Dharmapuri

Infographic: The mobile operator’s guide to achieving omnichannel

Who’s lagging behind in omnichannel transformation, and how to get there faster.
Posted by Alex Klose

Digital customer interactions: going beyond the hype

Our new blog series explores the four pillars of digital customer interactions
Posted by Sudarshan Dharmapuri

Challenges of delivering the digital customer experience

How contact centres can embrace change and use integrated technology to efficiently create simple, differentiated user journeys across all channels.
Posted by Alex Klose

From omnishambles to omnichannel

How to quickly overcome your omnichannel IT challenges without ripping out and replacing a single legacy contact centre system.
Posted by Alex Klose

Is the key to omnichannel in your company structure?

Why putting the customer at the heart of the organisation is crucial
Posted by Matt Hooper

The omnichannel capability gap for telcos

Why telcos are still struggling to achieve omnichannel and what they need to do.
Posted by Thomas Boesen

Evolution and opportunity: the need for telcos to adapt

Why orchestrating omnichannel customer interactions is an essential skill for telcos
Posted by Thomas Boesen

Demystifying customer service for the “Millennial customer”

Is the difference between digital natives and “digital immigrants” really as marked as you think? Noel Lavery of IMImobile looks at how much digital behaviour actually differs between the generations – and what that means for contact centres.
Posted by Noel Lavery