Send messages that customers can trust
Build customer confidence
Consumers receive trillions of messages via SMS every year. But, it can be difficult for them to trust these messages as sender numbers are often random and offer no business verification.
Verified SMS (VSMS) adds sender verification and branding to business SMS messages, so consumers know exactly who’s contacting them. VSMS helps to send SMS messages that build trust, prevent fraud, and enhance interactions through a chat experience. It’s available to all Android device users with the Google Messages app.
With no branding or sender ID, customers cannot completely trust that the message is genuine. This negatively impacts response rates and can lead to an increase in fraud.
With sender ID and branding, customers can trust that the message is genuine. Additional rich media capabilities help to create more visual communications that drive response rates.
Reduce fraud by letting customers know that any message that isn’t sent from a verified account should not be engaged with.
Deliver updates that customers can trust. Provide links that take customers to places where they can manage deliveries with confidence.
Raise brand awareness and drive engagement with a branded channel for interacting with promotions, rewards, and updates.
Manage all your customer interactions and channels in one place with our enterprise CPaaS platform. From APIs and pre-built integrations to low-code tools, Webex Connect equips your organization with everything you need to create and optimize the communications journeys that deliver a better experience to every customer.
Start building consumer trust with Verified SMS
Talk to one of our experts today.