The future of messaging
A new era of customer interaction
Discover how conversational automation and the next generation of messaging channels are transforming customer experience in today’s digital-first, always-on world.
Meet your customers where they are
Your customers want to communicate with you through the channels they use, not just the ones convenient for your business. Deliver rich, consistent customer experiences across channels and customer entry points like search, web, ads, and more.
Orchestrate more meaningful interactions
The next generation of messaging channels present rich features that can make your interactions with customers more intuitive, engaging, and valuable for your business. Just like a two-way conversation, customers can gain answers to their questions, receive recommendations, manage services, and respond to the latest promotions, and talk to a live agent with ease.
Partner with the leaders in future messaging
Our vision is to revolutionize CX. This charge is led by our Future Messaging Team—a group of industry experts solely dedicated to building next-generation messaging experiences. Our team is quite literally pushing the boundaries of what messaging can do. Connect with our Future Messaging Team today to start planning your future messaging strategy.Talk to an expert
Ramy RiadRamy oversees imimobile’s global Future Messaging strategy. Additionally, Ramy lends his unrivaled expertise and thought leadership to many industry specifications groups and governing bodies—truly helping to shape the future of business messaging.
John DuffyJohn is the Future Messaging team’s lead evangelist. John’s vision for the future of messaging has taken him around the world—speaking with mobile operators and channel partners to push the boundaries of what’s possible with messaging.
David Creasey-BenjaminDavid works directly with enterprises and channel partners to help develop next-generation messaging solutions. His experience in developing complex network solutions helps him bring new technologies to life and drive measurable results for brands.
Why explore the future of messaging with imimobile?
- Launched the first RCS business messaging deployments in North America and Canada
- Developed award-winning customer experiences for industry leaders across the globe
- Global leader of future messaging deployments and traffic
- Trusted partner of mobile carriers across the globe
- Leading member of industry specifications groups and governing bodies
Google’s Business Messages
Apple Business Chat
Rich Communication Services (RCS)
Google Verified SMS
Made better with AI
Download Rich messaging recipe cards
In partnership with Mobile Ecosystem Forum (MEF), we have created a pack of six recipe cards so you can understand what channels are right for your business.