- Automate end-to-end customer journeys
- Confirm identities and profile customers
- Personalize banking communications
- Improve payment collection rates
- Enable customer self-service
- Proactive fraud alerts
Right moment, right channel
Contextual interactions
Automate real-time marketing, service, and operational communications in response to who customers are, what they are doing, and what they need.
Shift to the latest channels
Embrace two-way digital messaging channels like WhatsApp, RCS, and Apple Business Chat to promote services, share policy updates, send reminders, and more.
Data-driven communications
Integrate data from customer touchpoints and siloed business systems to create system-triggered journeys that deliver personalized interactions.
Safeguard customers from threats
Enhance sender verification
With Verified SMS, give customers peace of mind by adding a sender verification badge and company branding to your SMS experience to confirm your messaging presence.
Secure customer accounts
Add a layer of security to customer accounts with one-time passwords and two-factor authentication. Unify data sources and conduct third party checks to create an extensive profile of every customer.
Send fraud alerts
Trigger real-time notifications that validate transactions or confirm suspicious activity with the customer in just a few clicks.
Customer service made easy
Enable customer self-service
Enable customers to manage their accounts, find out about new services, and quickly solve routine enquiries at any time using chatbots.
Seamless agent handover
Remove the need for customers to switch channels to reach customer service agents. imiengage enables agents to manage all customer interactions from one place.
Deflect inbound calls to other channels
Build an IVR that lets customers seamlessly transfer to a messaging channel where they can chat with agents at their convenience.
Seamless payment experiences
Send payment reminders and notifications
Send notifications about upcoming bills through the channel that best results in successful payments.
Let customers pay in-channel
Utilize the latest in-channel payment solutions, such as Apple Pay, to enable customers to pay with ease.
Optimize payment journeys
Create payment collection journeys that direct customers to an app or connect them to a customer service agent so they can fulfill their promise to pay.
Webcast The future of CX: How third-party messaging platforms are shaping today’s customer interactions
Watch our webcast where Forrester, British Gas, and TRADEBE talk about the need to engage through digital messaging channels and share advice on how to bring them into the business.
Why imimobile?
Agile
Launch and modify customer journeys at pace without lengthy developer hours. When required, our team is on hand to help get your customer journeys live.
Integrated
There is no need to rip-and-replace existing systems; our technology integrates with third-party applications like Zendesk and Salesforce to accelerate innovation.
Security & trust
We keep up with the latest FCC regulations and manage information based on TCPA guidelines that are trusted by the world's leading organizations.
“We’re delighted to work with imimobile as our trusted technology partner to deliver further enhancements to our Mobile Banking App. The introduction of push notifications to the App is another little help for Tesco Bank customers to manage their money a little better every day.”Martin Burns Head of Customer & CX Management Tesco Bank
