The successful candidate will join our Level 2 Support Team, in our Malvern Office, to support our customers and internal stakeholders, day to day.
- Support users and internal stakeholders on using the platform, by telephone, online messaging and email
- Liaise with internal and external suppliers providing services to Textlocal
- Provide expert knowledge across the business on the Textlocal platform, portal and APIs
- Good general IT knowledge, in particular around web/SaaS online tools
- Good communication skills both verbally and written form
- Basic MySQL understanding
Other desirable skills...
- Knowledge of PHP would be advantageous
- Supporting servers, AWS/Linux
- Experience using tools such as ServiceNow, Salesforce and JIRA
To find out more click here.