• This is a technical customer support analyst role based in our Theale office (near Reading), working as part of a small but critical team, to deliver exceptional technical support to our customer base
• The team has responsibility for all technical post sales activity at both 1st and 2nd line level, supporting 300+ customers, across multiple platforms and platform versions
• The team has responsibility for some technical pre-sales support (such as web portal demonstrations and service provisioning. NOT a sales role whatsoever)
• All customer activity is SLA based, to ensure continuity of service is provided at all times
• Infracast customers have diverse and specific business needs, so our team often need to make fast but informed decisions to prioritise and support customer requests
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