Case Study: Hermes

Enabling the ‘Digital Futures’ programme for one of the world’s leading delivery companies.

In the digital age, the customer-focused champions of any industry have a competitive advantage.

Those that can quickly innovate services and products by harnessing new technologies are set to deliver the experiences that win consumer loyalty.

Forming the foundation of Hermes’s digital transformation strategy is the ‘Digital Futures’ program. A project that prioritises CX through investment in innovation and technology, that over the course of two years, will enable Hermes to become a leader in digital CX.

The challenge was how do they enable such a transformative program?

Find out in our new case study how Hermes is using IMIconnect to future-proof their CX strategy – orchestrating customer interactions with existing backend systems through configurable integrations.