Enterprise cloud communications platform

Cloud middleware for creating the conversational communications experiences, and automating the digital processes, that transform CX.

Conversational automation across digital channels

Start delivering the digital experiences that differentiate CX over 10+ communication channels.

An easily deployable Platform-as-a-Service that enables all the conversational digital channels an enterprise will ever need to work together from day one, with business systems integrations that remove the impact of legacy architectures. Quickly create slick experiences and journeys that customers love with two-way digital interaction for customer services and marketing.

Multi-channel conversational automation

Facilitating omnichannel communications between systems and customers

Facilitating omnichannel communications between systems and customers

Transform CX with conversational automation

British Gas
BT
Capitec
EE
Hermes
NPOWER
O2
Vodafone

Configurable solutions to improve and automate customer interactions

Alerts & Notifications

Omnichannel
customer support

Process automation
& optimisation

Chatbots &
AI-assistants

Event based marketing
automation & fulfilment

IVR

Two-factor
authentication

Intelligent
communication
routing

Messaging+ eGuide

A guide to the conversational messaging channels – from Apple Business Chat to RCS – transforming CX.

An enterprise-grade cloud communications platform

An enterprise-grade cloud communications platform

Out of the box tools for launching and iterating customer communications and journeys at speed

Mobile-first intelligence

Advanced automation and mobile-first capabilities are presented as programmable components that can be quickly weaved into communications to optimise experience and improve performance.

Prepackaged modules

Develop and deploy faster with prepackaged functionality nodes and adapters, like rules-based routing, or social hour checks, that are instantly available.

Drag and drop visual builder

Developers and business users can use our drag-and-drop editor, equipped with powerful building blocks and templates, to automate customer journeys within minutes.

Free Ovum Whitepaper

Orchestrating the omnichannel customer experience.

Conversational automation across digital channels

Our multi-channel API enables you to quickly add new channels and extend existing customer journeys. Reach customers globally with our scalable and fast international SMS and voice routes, while using the latest messaging capabilities for every channel.

Conversational automation across digital channels
Streamline development to launch customer journeys 10x faster

Streamline development to launch customer journeys 10x faster

Accelerate development with our drag-and-drop editor with powerful building blocks to turn customer journeys into automated processes within minutes. Offering highly flexible tools, communications can be triggered using APIs, webhooks, file drops, event schedules, backend system events, or incoming messages.

Connect business systems for end-to-end automation

Deliver context-aware customer experience across channels by seamlessly integrating enterprise systems into communication workflows to enable end-to-end automation and journey fulfilment.

Connect systems for end-to-end automation
Use mobile-first capabilities to improve CX

Use mobile-first capabilities to improve CX

Easily use application, network and device intelligence to reach your customers at the right time, on the right channel, with the right message. Social hour features, consent checks, channel priorities, geofences, and Smartlinks, to intelligently automate and improve experience.

Built to operate at scale for the digital enterprise

Scale

Global coverage, with 99.95% uptime and elastic-scalability; 44 billion messages, 42 billion ecommerce transactions across 80 countries.

Always-on support

24x7 support, dedicated account management, developer resources, and live-chat, with platform experts.

Security

ISO-27001 enterprise-grade security and PCI compliance that is trusted by the world's leading blue-chip organisations.

Transform your communications to create ground breaking CX