Rapidly mobilise and digitise customer journeys.

IMIconnect provides IT and business teams with a platform to easily and quickly integrate voice and messaging communications directly into business applications, processes and web sites.

Easily create new digital and mobile ways to engage customers, automate interactions and transform customer journeys:

  • Trigger mobile alerts or notifications at any point in a business process or application
  • Provide customer services with two-way chat to customers, using SMS and chat messenger
  • Deliver appointment reminders by SMS, app push, or voice with optional confirm or reschedule
  • Use two-factor authentication to verify customer identity
  • Automate surveys with voice or SMS and quickly measure customer opinion or satisfaction
  • Enable customer access to self-service with SMS or apps like Facebook Messenger
  • Send SMS or push messages to a mobile app with logistics updates
  • Add a ‘click to call’ button to your website for customers to request a call back
  • Alert customers to fraudulent account activity and allow instant confirmation

Features

mobile

Instant access to mobile channels

Instant access to Voice, SMS, MMS, USSD and IP messaging: In-App Push (Android, iOS), Social (Facebook, Twitter), OTT messengers (Facebook Messenger and Real-time Messaging (RTM)

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Single API & visual workflow builder

Use our single HTTPS REST API and drag and drop Visual Workflow Builder to rapidly integrate voice, telecoms and IP messaging into any mobile or web journey or business process.

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Enhanced conversations

Easily access and use application, network and device intelligence like geo-location or user presence. Increase the usefulness and relevancy of communications with customers.

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Operational dashboard

The operational dashboard delivers a single point for managing all communication services. Instantly see lifecycle status and access service, channel or platform metrics. Stop and start services in an instant.

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Cloud or on-premise

We deliver a cloud communications platform – so there’s no expensive hardware to buy, or communications infrastructure to manage. Everything you need is instantly available. On-premise installation is optional if required.

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Enterprise-grade services

Create, manage and monitor enterprise-grade services rather than a collection of communications APIs. Re-usable building blocks solve common integration, decision path and communications problems.

Benefits

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Orchestrated customer interactions

Use communications as a competitive advantage. Create finely tuned customer journeys and interactions. Deliver rich experiences, using the best combination of voice and messaging to engage customers.

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Faster development

With a low-code approach to development and integration, our platform helps you rapidly create communications-enabled solutions, and accelerates your business shift to digital and mobile.

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Lower cost of service delivery

Uncover opportunities to drive down cost-to-serve by simplifying and automating business processes and customer interactions. Substitute costly manual processes with voice and messaging apps and solutions that customers will love.

Accelerate digital transformation with cloud communications. Contact us today for more information about IMIconnect.

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