Use a low-code, serverless environment to rapidly build, test and launch omnichannel communications that are perfectly integrated with back-end systems and processes.
Enterprise-grade digital customer communications
Our IMIconnect platform provides IT and business teams with the ability to rapidly build, test and launch omnichannel communications in a low-code, serverless environment. Offering out-of-the-box access to over 10 digital communications channels, you can easily use real-time communications to create the automated digital experiences that differentiate your CX.The platforms Visual Workflow Builder, which has an intuitive drag-and-drop editor with powerful building blocks, turn customer journeys into automated processes within minutes.
The platforms Visual Workflow Builder, which has an intuitive drag-and-drop editor with powerful building blocks, turn customer journeys into automated processes within minutes.With
With underlying routing complexities handled in a single place, you can focus on creating new ways to use mobile and digital communications channels to engage customers, automate interactions and orchestrate customer engagement.So, whether triggering mobile alerts or notifications, enabling two-way contact
So, whether triggering mobile alerts or notifications, enabling two-way contact centre chat, or using two-factor authentication to verify customer identities, go digital faster with our Communications Platform-as-a-Service.
Accelerate digital transformation with cloud communications.
Contact us today for more information about IMIconnect.
Instantly access over 10 channels, including voice, SMS, MMS, in-app push, Facebook Messenger, Twitter DM, RCS (Rich Communication Services), and Real-time Messaging (RTM).
Single API & visual workflow builder
Use our single HTTPS REST API and drag-and-drop Visual Workflow Builder to rapidly integrate voice, telecoms and IP messaging into any customer or business process.
Intelligent automation & interactions
Easily use application, network and device intelligence, like geofencing, consent checks or rule-based channel routing, to increase the relevancy of customer communications.
The operations dashboard delivers a single point for starting, stopping and managing all live communication services. Through the same dashboard, instantly access lifecycle status and access service, channel or platform metrics.
Reliable cloud infrastructure
Centrally manage all your services and communications in a high performance cloud environment with 99.95% uptime and elastic scalability. Data security is assured using our 24/7 supported multitenant architecture.
Centralised customer process management
Connect siloed systems and channel integrations into business processes using a centralised enterprise-grade platform. Use this centralised approach to align channels, configure journey progression and ensure the best possible experience for every customer.
Our solution enables you to
Our solution enables you to...
Rapidly automate customer journeys
Quickly add new channels to your communications mix. Build and launch multichannel customer journeys 3x faster using our visual designer, powerful building blocks, and reusable integrations.
Enable frictionless omnichannel CX
Deliver context-aware customer experience across channels. Achieve end-to-end automation by fully orchestrating customer communication flows with backend processes.
Lower costs through automation
Uncover opportunities to drive down cost-to-serve by simplifying and automating business processes and customer interactions. Substitute costly manual processes with voice and messaging apps and experiences that customers want to engage with.