Every interaction matters

Our vision is to revolutionize CX by creating dynamic, always-on connections between global businesses and their customers. We help our clients make every interaction matter more.

We create richer connections between global businesses and their customers

Our story

imimobile was founded in 2000 at the start of the mobile internet era and has, since foundation, delivered two-way customer interactions at scale. It’s in our DNA.

Over the years, we have worked with many large enterprises across different industries to help them build better customer experiences. This has shaped our mission, vision, and our product set.

Today, our increasingly digital, always-on world is transforming the way companies connect to customers on a daily basis. Customers now have the ability to control who they interact with, when, and over what channels, with just a click.

So, we’re creating a world where businesses can stay constantly connected to their customers. Where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences. A world where every interaction matters.

imimobile has global offices across the UK, USA, Canada, India and South Africa and was acquired by Cisco in February 2021.

Our values

This is how we make every interaction matter

Every interaction we manage matters

We know we deliver mission-critical customer interactions. Therefore, 
our platforms and technologies need to be always on. We need to live and breathe this so our clients can count on us.

Every interaction with customers matters

We know that rapid consumer behavior change is creating complexity. Therefore, we need to be experts in our field to help our clients and partners to succeed and reach their goals.

Every interaction with colleagues matters

We know we are a global company. Therefore, our colleagues have different cultural backgrounds. We work as one team with common goals, embracing and celebrating our diversity.

Every interaction with society matters

We know there is a global climate crisis and injustice in our society. Therefore, our roles extend beyond the business. We want to do what we can to make a difference and contribute to positive change.

Leadership team

Jay Patel

Group CEO

Mike Jefferies

Group COO

Shyam Bhat

Group CTO

Bruce Bales

CEO North America

Ross Venter

CEO South Africa

Sudarshan Dharmapuri

EVP Products

Ashwani Raj Chadha


Chaitanya Devalapally


Aditya Challa

SVP AI & Innovation

Learn more about our suite of customer interaction products