Every interaction matters

Our vision is to revolutionize CX by creating dynamic, always-on connections between global businesses and customers. We help our clients make every interaction matter more.

Our story

imimobile, part of Webex by Cisco, provides cloud communications software and services that manage business-critical customer interactions at scale. The business was acquired by Cisco Systems in February 2021 and now forms an integral part of the Webex CX strategy. Since foundation in 2000 at the start of the mobile internet era, we have worked with many large enterprises across different industries to create superior customer experiences. Our API and low-code Communications Platform-as-a-Service (CPaaS) offering, Webex Connect, enables large enterprises to automate, orchestrate and monitor their customer interactions all on one platform. This helps businesses to lower costs, reduce complexity and accelerate IT roadmaps. We truly believe that CX is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences. A world where every interaction matters.

Our values

Every interaction we manage matters

We know we deliver mission-critical customer interactions. Therefore, our platforms and technologies need to be always on. We need to live and breathe this so our clients can count on us.

Every interaction with customers matters

We know that rapid consumer behavior change is creating complexity. Therefore, we need to be experts in our field to help our clients and partners to succeed and reach their goals.

Every interaction with colleagues matters

We know we are a global company. Therefore, our colleagues have different cultural backgrounds. We work as one team with common goals, embracing and celebrating our diversity.

Every interaction with society matters

We know there is a global climate crisis and injustice in our society. Therefore, our roles extend beyond the business. We want to do what we can to make a difference and contribute to positive change.

Leadership team

Jay Patel

VP & GM, Webex CPaaS

Mike Jefferies

Chief Operating Officer, Webex CPaaS

Sudarshan Dharmapuri

Chief Product Officer, Webex CPaaS

Learn more about our products

Talk to one of our experts today.