Capitec Bank selects imimobile to deliver a centralised client communications hub

Capitec, South Africa’s fastest growing bank, selects IMImobile to deliver all automatically generated client communications

London

IMImobile, a cloud communications software and solutions provider, has been chosen by Capitec Bank – South Africa’s fastest growing bank – to deliver a centralised client communications hub in order to deliver a more personalised digital banking experience across its base of more than 10 million clients.

IMImobile delivers marketing communications across SMS, email, app push notifications, telemarketing, and direct mail. Using Webex Campaign – IMImobile’s market-leading integrated campaign management solution – Capitec can create, manage and deploy interactive mobile-first client communications. IMImobile will deliver critical communications to Capitec’s clients when opening new accounts, share digital bank statements and amend account details.

Capitec will also employ Webex Connect, IMImobile’s enterprise-grade communications platform, to speed up the delivery of new innovative banking services. Webex Connect's visual workflow builder allows the design and launch of omnichannel customer journeys such as credit status checks, account and transaction notifications and surveys in a low-code environment, communicating easily between existing business systems and processes.

Francois Viviers, Executive Marketing & Communications of Capitec Bank said: “At Capitec, our mission is to help clients improve their financial lives. We guide and assist our clients to transact, and financially interact with the world as it evolves. Delivering personalised communication, especially across mobile and digital communication channels, is hugely important to us and our clients. We are pleased to work with IMImobile, a partner with proven experience and track record in the financial services sector and look forward to delivering greater personalisation for our clients.”

Jay Patel, Chief Executive of IMImobile commented: “We are pleased to have been selected by Capitec to deliver a centralised communications solution. Using Webex Connect and Webex Campaign, we are able to deliver mobile-first marketing innovation at scale to ensure Capitec clients receive the right communications, at the right time, and with the right level of personalisation. We look forward to working in partnership to help optimise the client and customer service experience.”

IMImobile offers a scalable enterprise-grade technology as an established leader in mobile customer interactions. IMImobile was recently recognised in Gartner’s first Magic Quadrant for Mobile Marketing Platforms as a specialist vendor that provides mobile-first capabilities in the enterprise marketing technology stack for midsize or larger enterprises seeking to deploy a mobile-centric marketing strategy.

For further information please contact:

Nicole Buckfield, Content & Communications Manager. nicoleb1@cisco.com
+44 (0)7852 566226

About Webex CPaaS Solutions

Webex CPaaS Solutions (previously known as imimobile) provides cloud communications software and services that manage business-critical customer interactions at scale. 

Our enterprise-grade, cloud communications platform (CPaaS), Webex Connect delivers end-to-end customer journeys by orchestrating, automating, and monitoring interactions and integrating with existing, disparate back-end systems. This provides a choice of tools and capabilities for IT teams, developers and line of business teams to build seamless customer experiences

We also provide a set of SaaS applications designed specifically for business users who are looking for pre-packaged applications for use within their organization; these include Webex Campaign, Webex Engage, Webex Notify and Webex Assist.

To put it simply, we help businesses to lower costs, reduce complexity and accelerate IT roadmaps. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.