imimobile announces HIPAA compliance

Protecting sensitive patient health information across products

Boca Raton

Global cloud communications software and solutions provider IMImobile PLC, today announced it has completed its HIPAA compliance assessment for its customer interaction management platform, Webex Connect, as well as its interactive marketing cloud and contact center applications. This assessment ensures patient and health information are processed in accordance with the privacy and security rules of HIPAA (Health Insurance Portability and Accountability Act of 1996). This is the federal law that dictates data privacy and security provisions for safeguarding protected health information (PHI) and electronic protected health information (ePHI) of individuals.

The completion of this compliance assessment comes at a critical time. A recent study by Frost & Sullivan reports telehealth is expected to grow sevenfold by 2025. Consumers are quickly adapting to new technologies with a 76% satisfaction rate reported by a recent survey form McKinsey & Company. The Covid-19 pandemic continues to accelerate this trend, with healthcare companies moving patient interactions to digital channels in order to facilitate contactless care while maintaining the high standard of service that patients demand.

“As digital health channels and options increase, the importance of providing a secure infrastructure and compliant products to protect personal health information is critical for our clients and partners, says Steve Murphy, Chief Information Officer at imimobile, North America, “This is just one of the many ways in which we continue to transform how organizations and consumers interact with each other”.

Globally, imimobile’s product suite enables business-critical healthcare communications for a wide range of healthcare companies, including Walgreens, McKesson and the National Health Service (NHS) in the UK.

For further information please contact:

Nicole Buckfield, Content & Communications Manager. nicoleb1@cisco.com
+44 (0)7852 566226

About Webex CPaaS Solutions.

Webex CPaaS Solutions (previously known as imimobile) provides cloud communications software and services that manage business-critical customer interactions at scale. 

Our enterprise-grade, cloud communications platform (CPaaS), Webex Connect delivers end-to-end customer journeys by orchestrating, automating, and monitoring interactions and integrating with existing, disparate back-end systems. This provides a choice of tools and capabilities for IT teams, developers and line of business teams to build seamless customer experiences

We also provide a set of SaaS applications designed specifically for business users who are looking for pre-packaged applications for use within their organization; these include Webex Campaign, Webex Engage, Webex Notify and Webex Assist.

To put it simply, we help businesses to lower costs, reduce complexity and accelerate IT roadmaps. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.