imimobile named among software providers in 2020 'Now Tech' Reports

imimobile recognized as 1 of only 7 technology providers in both Real-Time Interaction Management and Mobile Engagement Automation categories

London

Global cloud communications software and solutions provider imimobile PLC, today announced that it has been named in both the Now Tech: Real-Time Interaction Management, Q2 2020 Report and the Now Tech: Mobile Engagement Automation, Q2 2020 Report published by Forrester Research, Inc.

The Forrester Now Tech: Real-Time Interaction Management (RTIM) Report includes technology providers that are able to orchestrate contextually relevant customer experiences for businesses. Positioned in the mid-size category, IMImobile’s customer interaction management suite enables businesses to provide their customers with seamless experiences across channels through powerful personalization, automation and orchestration. This allows enterprises to meet and exceed customer expectations, reduce costs and increase customer lifetime value.

IMImobile is also positioned in the large vendor category in the Forrester Now Tech: Mobile Engagement Automation (MEA) Report. This report features technology providers who enable businesses to utilize real-time and contextual insights to engage customers on mobile channels across end-to-end customer journeys.

Sudarshan Dharmapuri, EVP Products at imimobile, commented: “Now more than ever, it’s crucial that businesses interact with their customers as effortlessly as people interact with friends and family – using any channel, anywhere and at any time. We’re proud to have been recognized by Forrester in both of these reports which we believe demonstrates the breadth and depth of the capabilities of our customer interaction management suite of products.”

imimobile helps businesses manage, automate and orchestrate customer interactions across 10+ communication channels including Apple Messages for Business, RCS and WhatsApp. These new channels signal a new era for customer engagement by enabling businesses to provide rich customer experiences while reducing costs through automation.

To find out more about imimobile’s products and solutions, get in touch today.

For further information please contact:

Nicole Buckfield, Content & Communications Manager. nicoleb1@cisco.com
+44 (0)7852 566226

About Webex CPaaS Solutions.

Webex CPaaS Solutions (previously known as imimobile) provides cloud communications software and services that manage business-critical customer interactions at scale. 

Our enterprise-grade, cloud communications platform (CPaaS), Webex Connect delivers end-to-end customer journeys by orchestrating, automating, and monitoring interactions and integrating with existing, disparate back-end systems. This provides a choice of tools and capabilities for IT teams, developers and line of business teams to build seamless customer experiences

We also provide a set of SaaS applications designed specifically for business users who are looking for pre-packaged applications for use within their organization; these include Webex Campaign, Webex Engage, Webex Notify and Webex Assist.

To put it simply, we help businesses to lower costs, reduce complexity and accelerate IT roadmaps. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.