imimobile offers free eClinic software amid pandemic

Walsall Healthcare NHS Trust implements video consultation software in response to COVID-19 crisis


Global cloud communications software and solutions provider IMImobile PLC, today announces that its healthcare division, Healthcare Communications, has launched its eClinic software to NHS trusts for free for a year. The video consultation software allows for patients to see their clinicians via online consultations, from the comfort and safety of their own homes. This means that regular health checks and medical reporting can continue even if patients or healthcare professionals are self-isolating.

Kenny Bloxham, Managing Director at Healthcare Communications, says: “We all need to support the NHS through this crisis; by switching as many appointments to virtual as possible, we can ensure services are not overwhelmed in the future. The eClinic solution is clinician led, so patients don’t spend lengthy periods in ‘virtual’ waiting rooms – instead, clinicians can immediately connect with their patient. It can be rolled out at scale across hospitals and GPs within days, and looking to the longer term, represents a sustainable way to redesign the patient pathway for the future.”

eClinic also allows clinicians to collaborate and exchange medical opinion, through clinician-to-clinician support and consultation features, meaning communications between colleagues can be maintained and kept private, despite the professional distances created by the coronavirus pandemic. The eClinic video consultation platform enables clinicians to convert entire clinic lists to virtual appointments. Healthcare workers can also use the platform to immediately assess urgent patients who cannot attend in person. Not only is this kind of IT implementation crucial during the coronavirus outbreak, but digitally transforming patient care will improve overall efficiency for NHS trusts.

Walsall Healthcare NHS Trust have implemented the software in response to COVID-19 and now have 40 clinicians set up to use the system. Dr Muhammad Javed, Consultant Paediatrician and CCIO at Walsall Healthcare NHS Trust, said: “We have always felt that a significant number of our patients do not actually need to come to the clinic. During the current pandemic, having a service like eClinic has become a necessity. The clinicians are able to tailor the consultation to patient's needs, which has resulted in improved clinician satisfaction and hopefully will result in improved patient satisfaction as well.”

“The clinicians feel that the ability to provide clear instructions to the patient by in-consultation text chat and transferring information leaflets using the file transfer facility makes this consultation mode safer. The ability to share the screen to show the patients their x-rays etc has also proved to be invaluable."

Dr James Halpern, Consultant Dermatologist at Walsall Healthcare NHS Trust, added: “As a Dermatology service, we need to urgently see patients with suspected skin cancers, yet, at the same time, many of these patients are elderly and need to self-isolate in order to protect themselves from infection. On the first day of using this software, we were able to triage 23 urgent cancer patients in their own homes and identify nine cases, including two nursing home residents who we were able to reassure. Those nine elderly, high risk patients are now able to avoid the risks of catching coronavirus by visiting the hospital.”

The COVID-19 crisis had put considerable strain on the world’s healthcare systems when it comes to dealing with a pandemic situation and emergencies that result from non-pandemic circumstances. By implementing video consultation software such as eClinic, hospitals can forge a more efficient and effective healthcare system, which is digitally viable and ultimately safer for its patients.

For further information please contact:

Nicole Buckfield, Content & Communications Manager.
+44 (0)7852 566226

About Webex CPaaS Solutions.

Webex CPaaS Solutions (previously known as imimobile) provides cloud communications software and services that manage business-critical customer interactions at scale. 

Our enterprise-grade, cloud communications platform (CPaaS), Webex Connect delivers end-to-end customer journeys by orchestrating, automating, and monitoring interactions and integrating with existing, disparate back-end systems. This provides a choice of tools and capabilities for IT teams, developers and line of business teams to build seamless customer experiences

We also provide a set of SaaS applications designed specifically for business users who are looking for pre-packaged applications for use within their organization; these include Webex Campaign, Webex Engage, Webex Notify and Webex Assist.

To put it simply, we help businesses to lower costs, reduce complexity and accelerate IT roadmaps. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.