imimobile partners with Tesco Bank to power its digital-first customer interactions
Tesco Bank uses Webex Connect to help credit card customers better manage their money
Global cloud communications software and solutions provider, imimobile, part of Cisco, today announced that it is working with Tesco Bank to enhance its customer interactions and increase usage of its mobile banking application. Tesco Bank is a leading UK retail bank offering a range of services that include credit cards, insurance, loans, savings, and money services such as travel money and a network of free to use ATMs.
Tesco Bank is looking to encourage more customers to use its Mobile Banking App for all their banking needs. Tesco Bank introduced push notifications to its credit card customers for transaction alerts and credit limit reminders, allowing customers to prevent any additional charges and enable prompt action to be taken for suspected fraudulent transactions. Today, Tesco Bank is sending approximately half a million push notifications every month and is looking to expand the number of services that use Webex Connect.
The Webex Connect platform helps Tesco Bank to seamlessly manage its customer communications via its Mobile Banking App. The platform automates and orchestrates two-way customer interactions across multiple digital channels while saving time and reducing costs for businesses.
The timely notifications delivered by Webex Connect have not only given Tesco Bank’s customers more control over how they manage their finances but have also helped the bank to stay compliant with customer contact regulations. The bank also plans to use the Webex Connect platform to introduce customer verification use cases as part of PSD2 regulations.
Sudarshan Dharmapuri, EVP Products at imimobile, commented, “We are pleased to be working together with Tesco Bank to deliver critical customer communications. We look forward to wider adoption of Webex Connect by Tesco Bank as it progresses along its digital adoption journey and hope to power more and more customer interactions while making each interaction matter more.”
Martin Burns, Head of Customer & CX management, at Tesco Bank, said, "We're delighted to work with imimobile as our trusted technology partner to deliver further enhancements to our Mobile Banking App. The introduction of push notifications to the App is another little help for Tesco Bank customers to manage their money a little better every day."