imimobile partners with Tesco Bank to power its digital-first customer interactions

Tesco Bank uses Webex Connect to help credit card customers better manage their money

London

Global cloud communications software and solutions provider, imimobile, part of Cisco, today announced that it is working with Tesco Bank to enhance its customer interactions and increase usage of its mobile banking application. Tesco Bank is a leading UK retail bank offering a range of services that include credit cards, insurance, loans, savings, and money services such as travel money and a network of free to use ATMs.

Tesco Bank is looking to encourage more customers to use its Mobile Banking App for all their banking needs. Tesco Bank introduced push notifications to its credit card customers for transaction alerts and credit limit reminders, allowing customers to prevent any additional charges and enable prompt action to be taken for suspected fraudulent transactions. Today, Tesco Bank is sending approximately half a million push notifications every month and is looking to expand the number of services that use Webex Connect.

The Webex Connect platform helps Tesco Bank to seamlessly manage its customer communications via its Mobile Banking App. The platform automates and orchestrates two-way customer interactions across multiple digital channels while saving time and reducing costs for businesses. 

The timely notifications delivered by Webex Connect have not only given Tesco Bank’s customers more control over how they manage their finances but have also helped the bank to stay compliant with customer contact regulations. The bank also plans to use the Webex Connect platform to introduce customer verification use cases as part of PSD2 regulations.

Sudarshan Dharmapuri, EVP Products at imimobile, commented, “We are pleased to be working together with Tesco Bank to deliver critical customer communications. We look forward to wider adoption of Webex Connect by Tesco Bank as it progresses along its digital adoption journey and hope to power more and more customer interactions while making each interaction matter more.”

Martin Burns, Head of Customer & CX management, at Tesco Bank, said, "We're delighted to work with imimobile as our trusted technology partner to deliver further enhancements to our Mobile Banking App. The introduction of push notifications to the App is another little help for Tesco Bank customers to manage their money a little better every day."

For further information please contact:

Nicole Buckfield, Content & Communications Manager. nicoleb1@cisco.com
+44 (0)7852 566226

About Webex CPaaS Solutions

Webex CPaaS Solutions (previously known as imimobile) provides cloud communications software and services that manage business-critical customer interactions at scale. 

Our enterprise-grade, cloud communications platform (CPaaS), Webex Connect delivers end-to-end customer journeys by orchestrating, automating, and monitoring interactions and integrating with existing, disparate back-end systems. This provides a choice of tools and capabilities for IT teams, developers and line of business teams to build seamless customer experiences

We also provide a set of SaaS applications designed specifically for business users who are looking for pre-packaged applications for use within their organization; these include Webex Campaign, Webex Engage, Webex Notify and Webex Assist.

To put it simply, we help businesses to lower costs, reduce complexity and accelerate IT roadmaps. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.