Telia Norway signs partner agreement with imimobile for Enterprise cPaaS offering

Scandinavian telecommunications provider to resell imimobile’s cPaaS offering, Webex Connect, to enterprise customers.

London

imimobile, a global communications software provider, has signed a partner agreement with Telia Norway, with an option to extend to the wider Telia Company – the leading telecom operator in the Nordic/Baltics. The partner agreement will enable Telia to resell imimobile's cloud products, including its enterprise cPaaS (Communications Platform as a Service) offering, Webex Connect, to its enterprise customers. Webex Connect enables businesses to rapidly launch and orchestrate two-way, trigger-based customer communications, across 16+ channels.

Driven by the changes in person to person communications, consumers now expect interactions with businesses to be personalised, relevant, contextual, interactive and conducted in real time. immobile is helping Telia to keep pace with changing consumer expectations and offer innovative communications solutions for its enterprise customers. Telia will also be looking into using Webex Connect itself in order to create interactive customer journeys.

Telia recognised imimobile's experience in providing connected customer communication solutions and being a trusted technology partner for global enterprises and mobile operators such as EE, MTN, O2 and Vodafone. In addition, Telia required a partner which offered local language capabilities as well as new communications channels such as Apple Messages for Business and WhatsApp Business to provide its customers with the ability to communicate over their preferred channel.

Jon Christian Hillestad, Vice President Business of Telia Norway, said: “Telia aims to bring the world closer together through technology, empowering people, companies and societies to stay in touch with everything that matters on their own terms. By working closely with immobile we can innovate to meet the growing demand from customers who prefer to communicate with businesses over more interactive channels. As the world keeps changing, we need to stay relevant for our customers and imimobile's products help to enable that.”

Jay Patel, Group Chief Executive of imimobile, commented: “We are delighted to have signed a partner agreement with Telia to resell our market leading, customer communication products. Our scalable Enterprise cPaaS platform, Webex Connect, will enable Telia’s customers to rapidly deliver innovative new customer journeys – increasing automation and improving customer experience.”

For further information please contact:

Nicole Buckfield, Content & Communications Manager. nicoleb1@cisco.com
+44 (0)7852 566226

About Webex CPaaS Solutions.

Webex CPaaS Solutions (previously known as imimobile) provides cloud communications software and services that manage business-critical customer interactions at scale. 

Our enterprise-grade, cloud communications platform (CPaaS), Webex Connect delivers end-to-end customer journeys by orchestrating, automating, and monitoring interactions and integrating with existing, disparate back-end systems. This provides a choice of tools and capabilities for IT teams, developers and line of business teams to build seamless customer experiences

We also provide a set of SaaS applications designed specifically for business users who are looking for pre-packaged applications for use within their organization; these include Webex Campaign, Webex Engage, Webex Notify and Webex Assist.

To put it simply, we help businesses to lower costs, reduce complexity and accelerate IT roadmaps. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.