Use mobile to drive better productivity, engagement & experience

Companies face a constant battle of enhancing business processes, increasing operational efficiency, reducing cost and better managing their workforce. On top of all that, they are trying to better serve and engage customers in a digital environment that is constantly evolving.

Other key challenges include:

  • Enhancing business processes
  • Operational efficiency and effectiveness
  • Reduced cost of service delivery
  • Better workforce optimisation
  • Use of mobile in customer engagement

We help companies to use mobile strategically to transform how they work, manage and engage customers. This includes increasing productivity, improving information accessibility and delivering a better service experience.

Smarter mobile engagement for customer service operations.

Solution overview

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Mobile messaging

Use mobile messaging to engage, inform and alert customers and employees.

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Field force management

Better manage field force workers, updating assignments with real-time information, tracking job completion and using location capabilities to direct workforce operations.

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Mobile payments

Accept mobile payments from anywhere in the world and make it easier for your customers to pay for services.

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Security & authentication

Use mobile to authenticate customer identities and verify suspicious behavior, automate password resets and streamline incident management.

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Customer service

Enable instant communication between
agents’ and customers through two-way SMS and Facebook Messenger, reducing inbound traffic and increasing efficiency.

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Customer feedback

Create and launch mobile surveys to gain valuable customer feedback, helping you to identify areas of improvement within your business.

Benefits

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Operational efficiency

Roll out new digital customer engagement services faster. Reduce complexity with simple IT integration to streamline business processes.

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Increased productivity

Grow productivity by improving information accessibility, using real-time data for better organisation, speed and resource management.

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Business results

Intelligently use mobile across the business to reduce cost, increase customer retention, improve customer experience and more.

Greater operational agility through mobile customer communications. Contact us today to find out how we can help you transform your customer operations strategy.

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