Digital services and operations are raising the Customer experience (CX) stakes in every sector and reshaping the way enterprises engage with their customers.
Transform digital experiences across the customer Lifecycle
Digital CX today has a direct input on profitability against an enterprises ability to deliver services in new ways and navigate a complex landscape of technologies, marketing approaches and operational service capability.
A platform approach in the enterprise to digital CX enables you to create simple, immediate and individual experiences. With IMImobile’s digital customer engagement hub you can digitize journeys, introduce two-way digital communications and drive fulfilment through a single enterprise platform that unifies organizational silos.
All your digital communications in one place, perfectly integrated into your customer processes.
Turn your digital CX into competitive advantage
Integrate digital channels
Create omnichannel experiences using two-way digital channels managed in a single place, including SMS, MMS, in-app push, Facebook Messenger, Twitter DM, RCS (Rich Communication Services), Real-time Messaging (RTM), Web RTC and more.
Digitise customer journeys
Turn customer journeys into automated processes within minutes using our single HTTPS REST API and drag-and-drop Visual Workflow Builder to rapidly integrate voice, telecoms and IP messaging into any process.
AI chatbots & assistants
Use our feature-rich bot creation and management tools to deploy rule-based and NLP powered chatbots to automate service delivery.
Omnichannel agent chat
Enable contact centre agents to interact in real-time over multiple digital and social messaging channels from a single unified omnichannel interface. Agents can typically manage 5 messaging chats for every voice call.
Scalable cloud infrastructure
Centrally manage all your customer communications in a high performance cloud environment with 99.95% uptime and elastic scalability. Data security is assured and we are here to support you 24/7.
Configure systems of engagement
Connect siloed systems and channel integrations to create end to end customer experiences. Align channels, configure journey progression and integrate with back end systems using configurable process templates that you can configure on the fly.
Our digital CX solutions enables you to...
Rapidly automate customer journeys
Quickly blend new channels to your communications mix. Build and launch omnichannel customer journeys 3x faster using our visual workflow designer, powerful building blocks, and reusable integrations.
Enable frictionless omnichannel CX
Deliver context-aware customer experience across channels. Achieve end-to-end automation by fully orchestrating customer communications with backend processes.
Lower costs & drive efficiency
Uncover opportunities to drive down cost-to-serve and drive efficiency by simplifying and automating processes and customer interactions.
Omnichannel communications, AI self-service & digital process automation