Turning your digital CX into a competitive advantage
Every business is looking to harness new digital engagement capabilities for it’s customers as well as trying to gain a competitive advantage. Progress can be held back by confusion over what digital capability to use and when, an ever-expanding list of new channels or customer scenarios and how to maximise these capabilities alongside your existing business systems.
Easily weave interactive digital communications into business processes, websites, and apps. Engage customers with contextual experiences over two-way digital communication channels. Create digital contact centre interactions which enable your customers to truly engage through their channel of choice with intelligent automation and two-way omnichannel messaging.
Transform CX across the customer lifecycle
Using IMImobile CX Automation Cloud to overcome the complexities holding back digital CX transformation
Instantly integrate new channels and use the latest capabilities
Interact with any customer on their connected devices and channels of choice. With two-way communications capability, engage and automate customer journey communications across, Apple Business Messaging, SMS, email, web, in-app, Facebook Messenger, voice, Twitter DM and more.
Your CX strategy is future-proofed with channels and integrations continually updated and aligned to your customer processes.
Accelerate CX initiatives using visual communications journey mapping
Integrate front-end communications with back-end systems and accelerate the launch of new digital customer communications.
With one-click iteration, changes to flows and processes can be rapidly achieved without infrastructure changes, long coding cycles, or development overhead. Legacy dependencies are minimised with tools for integration, data persistence, business logic and much more.
Use mobile first intelligence to ensure great experiences for customers
Advanced automation and mobile-first capabilities, such as rules-based channel routing and geolocation, can be quickly weaved into communications to create digital journeys that deliver great experiences.
Centrally manage all customer communications and ensure compliance
Centrally manage and monitor communications and customer journeys across all channels and systems in a high-performance cloud environment with 99.99% uptime and elastic scalability.
The centralised communications hub advantage makes it easy to automate customer contact policies, monitor all live customer communications, control communication costs, and continuously optimise CX.
A comprehensive cloud communications automation
hub powers the CX focused enterprise
For more information, contact us to book a demo