Improving customer experience

Energy firms and utilities have an opportunity to connect to customers in new ways: from engaging, multichannel marketing through more efficient contact centre and field force management, to improved customer service and appointment setting. IMImobile works with the world’s leading energy and utility providers to integrate mobile into their marketing, customer service and workforce management process.

Better communications. Happier customers.

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Mobile messaging

Connect with people in the most direct and efficient way: using SMS, MMS, email, voice and even social media and chat services.

mobile

Field force management

Update field workers with new assignments. Let them notify you when they complete each job. Keep track of where they are.

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Payments and debt collection

See collections improve by sending payment reminders and enabling payments to be made via mobile.

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Complaint management

Respond to complaints faster and keep customers updated with the results via their phone using IMIchat so you can close cases faster.

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Customer self-care

Improve customer satisfaction and contact centre productivity with new support options, including IMIchat.

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Customer surveys

Create and launch surveys for customers to complete on their phones. It’s an easy, efficient way to get feedback and get close to customers.

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Appointment services

Give customers the option to book, change and check their meter readings and other service appointments via their mobile device.

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Call avoidance

Switch to digital and mobile channels for routine communications and avoid the hassle and expense of inbound and outbound phone calls.

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Smart meters

Our smart meter reading solution increases operational efficiency by collecting readings automatically and securely.

Benefits

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Customer experience

Intelligent, personalised and targeted communication is the opposite of annoying, intrusive spam. We help you deliver real-time campaigns and create customer journeys across channels that customers will love.

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Operational efficiency

Roll out new digital customer engagement services faster. Reduce complexity with simple IT integration to streamline business processes.

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Business results

IMImobile helps you deliver increased customer retention, cost-effective customer acquisition and reduced communication service delivery costs.

Find out how IMImobile can help you improve customer communication, engagement and satisfaction.

Contact us

Utilities Solutions Overview

Download

To find out how we can rapidly deploy digital multi-channel communication solutions that improve the service experience for your customers, increase engagement and reduce cost-to-serve, download the solution overview sheet.

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