Improving customer experience
Energy firms and utilities have an opportunity to connect to customers in new ways: from engaging, multichannel marketing through more efficient contact centre and field force management, to improved customer service and appointment setting. IMImobile works with the world’s leading energy and utility providers to integrate mobile into their marketing, customer service and workforce management process.
Better communications. Happier customers.
Connect with people in the most direct and efficient way: using SMS, MMS, email, voice and even social media and chat services.
Field force management
Update field workers with new assignments. Let them notify you when they complete each job. Keep track of where they are.
Payments and debt collection
See collections improve by sending payment reminders and enabling payments to be made via mobile.
Respond to complaints faster and keep customers updated with the results via their phone using IMIchat so you can close cases faster.
Improve customer satisfaction and contact centre productivity with new support options, including IMIchat.
Create and launch surveys for customers to complete on their phones. It’s an easy, efficient way to get feedback and get close to customers.
Give customers the option to book, change and check their meter readings and other service appointments via their mobile device.
Switch to digital and mobile channels for routine communications and avoid the hassle and expense of inbound and outbound phone calls.
Our smart meter reading solution increases operational efficiency by collecting readings automatically and securely.
Intelligent, personalised and targeted communication is the opposite of annoying, intrusive spam. We help you deliver real-time campaigns and create customer journeys across channels that customers will love.
Roll out new digital customer engagement services faster. Reduce complexity with simple IT integration to streamline business processes.
IMImobile helps you deliver increased customer retention, cost-effective customer acquisition and reduced communication service delivery costs.
Find out how IMImobile can help you improve customer communication, engagement and satisfaction.Contact us
Utilities Solutions Overview
To find out how we can rapidly deploy digital multi-channel communication solutions that improve the service experience for your customers, increase engagement and reduce cost-to-serve, download the solution overview sheet.