Enterprise CPaaS

The platform approach to better enterprise communications and real-time omnichannel customer interactions to improve CX.

Enterprise CPaaS explained by IDC

Download the IDC CPaaS 3.0 report

IT has one of the biggest roles in enabling the communication strategies that will make their company a leader in digital CX. However, it is not a simple task; constantly changing customer behaviour, keeping up with technology trends and dealing with large legacy estates, are just some of the challenges CIOs face. Written by Melissa Fremeijer, Senior Research Analyst at IDC, the report explores all aspects of the Enterprise CPaaS proposition. From the report, you will learn how a cloud communications platform bridges the gap between enterprise communications and customer expectations.

Popular Enterprise CPaaS content

The 2019 CIO Research Report

Our new industry research report uncovers the significant challenges facing CIOs and their businesses to delivering a great joined-up CX at scale.

A use-case guide for the messaging-first enterprise

How enterprises must lead with a messaging-first approach, using channels like Apple Business Chat and WhatsApp Business, to create conversational experiences that differentiate the brand, provide support and enable frictionless payments.

Customer Service success story: Virtual Assistants in retail

Learn about how a leading home furniture retailer deployed a virtual assistant frontline that helped to double the number of customer enquiries handled by the contact centre.

Whitepaper - Omnichannel Customer Experience (Ovum)

Launched in partnership with Ovum, this new white paper explores how telcos can overcome these barriers to develop differentiated customer service and engagement strategies, increase ARPU, and reduce customer churn.

Learn how Hermes is using and Enterprise CPaaS platform approach to enable their digital strategy

Hermes used our Enterprise CPaaS platform - IMIconnect - to transform and enhance their parcel notification strategy. Chris Ashworth, CIO at Hermes says “Enterprise CPaaS enables us to enhance parcel notifications and tracking for our retail clients and their customers. We see Enterprise CPaaS as the biggest differentiator in our industry and digital transformation will be crucial to helping us stand out in a competitive landscape.”

Explore how Enterprise CPaaS can help you transform your digital customer experience


Explore IMIconnect, the leading Enterprise CPaaS platform

Automate and transform enterprise customer communication within minutes. Seamlessly integrate your existing backend systems, create end-to-end communication flows across 10+ messaging channels and enable omnichannel communication to improve customer interactions. IMIconnect is a leading Enterprise CPaaS platform, recognised by industry analysts such as Gartner and IDC. Explore IMIconnect and learn how it can help your business to overcome core IT barriers and speed up the deployment of new digital customer journeys.