Everything you need to know in one place

Get learning fast with our comprehensive set of eGuides, reports, whitepapers and case studies.

Available resources

eGuide: A snapshot guide to building your AI chatbot strategy

Harness AI chatbot technology to enhance your existing customer service strategy.

eGuide: A use-case guide for the messaging-first enterprise

Discover the latest digital messaging channels to transform CX across customer journeys.

Case study: Arc Europe Ltd

A new customer contact management solution for a specialist debt recovery agency.

Case study: Banking digital journeys

Building solutions that improve the banking experience, reduce fraud, and increase contact center efficiency.

Whitepaper: Call deflection tactics for success

Take your customer service and support experience to the next-level.

Case study: Centrica call deflection

How IVR call deflection helped Centrica to shift its customer service calls to digital channels.

Case study: Enabling Hermes 'Digital Futures' program

How Hermes used imiconnect to improve the last mile delivery experience.

eGuide: Getting started with RCS

Take your mobile messaging experience to the next level with new, app-like features.

Product sheet: imiaccess for carriers

Secure, analyze and monetize your A2P traffic while launching new channels like RCS.