Available resources
Download: Forrester Report: Popular Third-party Messaging Platforms For Customer Service
Learn how customer service organizations are adapting to increasingly connected consumers who want to engage with brands through their favorite channels.
eGuide: A guide to conversational messaging
The rich messaging channels helping brands to create meaningful two-way interactions.
Download: RCS Business Messaging Report
RCS is an upgrade to SMS that’s one of the leading channels transforming the future of CX.
Download: Rich messaging recipe cards
Cook up the perfect conversational messaging experience. Explore six messaging channels that can enhance the customer experience for your business.
Webinar: The future of customer experiences
What you need to know about current trends and technologies shaping the future of customer interactions.
Case study: Pharmacy2U
Exploring new ways to engage with patients using RCS.
Case study: Lavazza Pro
Transforming the contact center with imiengage.
Solution sheet: Curbside pickup
Enable store-level, two-way chat capabilities to fulfill curbside pickup orders and deliver a superior customer experience.
eGuide: Quick wins with mobile wallet marketing
Explore three ways to win with mobile wallet marketing.
eGuide: A snapshot guide to building your AI chatbot strategy
Harness AI chatbot technology to enhance your existing customer service strategy.
Case study: Arc (Europe) Ltd
A new customer contact management solution for a specialist debt recovery agency.
Case study: Banking digital journeys
Building solutions that improve the banking experience, reduce fraud, and increase contact center efficiency.
Case study: Centrica call deflection
How IVR call deflection helped Centrica to shift its customer service calls to digital channels.
Whitepaper: The CIO research report
Uncover potential solutions for businesses to improve and automate their customer interactions to deliver a transformational CX.
Whitepaper: Call deflection tactics for success
Take your customer service and support experience to the next-level.
Case study: Enabling Hermes 'Digital Futures' program
How Hermes used imiconnect to improve the last mile delivery experience.
Webinar: Improve CSAT with interactive messaging and automation
Achieve NPS and CSAT success whilst reducing costs with interactive messaging and automation.
Case study: Global delivery company
Delivering proactive notifications to keep customers updated throughout the delivery journey.
Case study: Virtual assistant for a leading UK retailer
How the retailer managed to double the number of customer enquiries handled by deploying a virtual assistant.
Whitepaper: The IDC CPaaS 3.0 report
Learn how a cloud communications platform can help to bride the gap between enterprise communications and customer expectations.
Product sheet: imiaccess for enterprises
Easily embed communication channels into your business processes.
Product sheet: imiaccess for carriers
Secure, analyze and monetize your A2P traffic while launching new channels like RCS.
Product sheet: imiassist
Provide high-quality remote video interactions at any time, anywhere, and on any device.
Product sheet: imiconnect
Automate and orchestrate all your customer interactions centrally.
Product sheet: imicampaign
Manage and automate your marketing campaigns.
eGuide: A use-case guide for the messaging-first enterprise
Discover the latest digital messaging channels to transform CX across customer journeys.
Product sheet: imiengage
Empower your contact center to support customer conversations on any channel.
Case study: UK insurance provider
How imiengage enabled a home insurance provider to send real-time updates to customers.
Whitepaper: The RCS opportunity for MNOs
Discover the paths towards monetizing RCS, best practices to gain ROI, and guidelines to deploy RCS successfully.
eGuide: Introduction to the WhatsApp Business API
A practical overview of key features, message types, uses cases, and case studies.
Case study: UK retail bank
How a leading UK bank integrated Facebook Messenger into its customer service strategy.
Case study: O2 campaign management
How O2 used imicampaign to deliver targeted marketing campaigns using SMS.
eGuide: Understanding RCS and why it matters to marketers
Learn about the key components of RCS that make brands stand out and help marketers build an interactive customer experience.
Case study: ScS Group
Transforming online sales for one of the UK’s largest furniture and flooring retailers.
Solution sheet: SIM swap fraud detection
Giving businesses the tools they need to better protect their customers.
Case study: UK retailer
Using the effectiveness of SMS to increase store foot traffic and drive incremental sales.
Case study: UK water company
Providing customer communications to over five million customers across the UK.
eGuide: Getting started with RCS
Take your mobile messaging experience to the next level with new, app-like features.
Webinar: How to use new messaging channels to gain a competitive advantage
Explore the next-gen messaging channels that will transform your CX.
Webinar: The future of CX: How third-party messaging platforms are shaping today’s customer interactions
Listen to Forrester and our customers talk about the need to engage through digital messaging channels and share advice on how to bring them into the business.
