Banking

Every interaction builds trust

Create a connected banking experience that builds lasting customer relationships.

  • Automate end-to-end customer journeys
  • Detect SIM swap fraud
  • Personalize banking communications
  • Confirm identities and profile customers
  • Enable customer self-service
  • Improve payment collection rates

Right moment, right channel

Contextual interactions

Automate real-time marketing, service, and operational communications in response to who customers are, what they are doing, and what they need.

Shift to the latest channels

Embrace two-way digital messaging channels like WhatsApp, RCS, and Apple Business Chat to promote services, share policy updates, send reminders, and more.

Data-driven communications

Integrate data from customer touchpoints and siloed business systems to create system-triggered journeys that deliver personalized interactions.

Safeguard customers from threats

Combat SIM swap fraud

Combine geo-location checks, mobile network information, and customer behavior to identify SIM swap fraud. Automate follow-up actions such as locking accounts.

Secure customer accounts

Add a layer of security to customer accounts with one-time passwords and two-factor authentication. Unify data sources and conduct third party checks to create an extensive profile of every customer.

Send fraud alerts

Trigger real-time notifications that validate transactions or confirm suspicious activity with the customer in just a few clicks.

Customer service made easy

Enable customer self-service

Enable customers to manage their accounts, find out about new services, and quickly solve routine enquiries at any time using chatbots.

Seamless agent handover

Remove the need for customers to switch channels to chat with customer service agents. imiengage enables agents to manage all interactions from one place.

Deflect inbound calls to other channels

Build an IVR that lets customers seamlessly transfer to a messaging channel where they can chat with agents at their convenience.

Seamless payment experiences

Send payment reminders and notifications

Send notifications about upcoming bills through the channel that best results in successful payments.

Let customers pay in-channel

Utilize the latest in-channel payment solutions, such as Apple Pay, to enable customers to pay with ease.

Optimize payment journeys

Create payment collection journeys that direct customers to an app or connect them to a customer service agent so they can fulfill their promise to pay.

Blog How banks can identify SIM swap fraud to protect customers

Read our blog that explores how banks can identify when a customer has been a victim of SIM swap fraud and how they can protect customers from it.

Why imimobile?

Agile

Launch and modify customer journeys at pace without lengthy developer hours. When required, our team is on hand to help get your customer journeys live.

Integrated

There is no need to rip-and-replace existing systems; our technology integrates with third-party applications like Zendesk and Salesforce to accelerate innovation.

Security & trust

We keep up with the latest FCR regulations and manage information based on the ISO-27001 framework that’s trusted by the world's leading blue-chip organizations.

“We are pleased to work with imimobile, a partner with proven experience and track record in the financial services sector and look forward to delivering greater personalization for our clients.”
Francois Viviers Marketing & Communications Capitec Bank

Want to learn more?

Capitec Bank selects imimobile to deliver a central communications hub

How a leading UK bank transformed their customer experience

The messaging-first enterprise eGuide

Invest in digital channels and customer security