Banking

Every interaction builds trust

Create a connected banking experience that builds lasting customer relationships.

  • Automate end-to-end customer journeys
  • Detect SIM swap fraud
  • Personalize banking communications
  • Confirm identities and profile customers
  • Enable customer self-service
  • Improve payment collection rates

Right moment, right channel

Contextual interactions

Automate real-time marketing, service, and operational communications in response to who customers are, what they are doing, and what they need.

Shift to the latest channels

Embrace two-way digital messaging channels like WhatsApp, RCS, and Apple Business Chat to promote services, share policy updates, send reminders, and more.

Data-driven communications

Integrate data from customer touchpoints and siloed business systems to create system-triggered journeys that deliver personalized interactions.

Safeguard customers from threats

Combat SIM swap fraud

Combine geo-location checks, mobile network information, and customer behavior to identify SIM swap fraud. Automate follow-up actions such as locking accounts.

Secure customer accounts

Add a layer of security to customer accounts with one-time passwords and two-factor authentication. Unify data sources and conduct third party checks to create an extensive profile of every customer.

Send fraud alerts

Trigger real-time notifications that validate transactions or confirm suspicious activity with the customer in just a few clicks.

Customer service made easy

Enable customer self-service

Enable customers to manage their accounts, find out about new services, and quickly solve routine enquiries at any time using chatbots.

Seamless agent handover

Remove the need for customers to switch channels to chat with customer service agents. imiengage enables agents to manage all interactions from one place.

Deflect inbound calls to other channels

Build an IVR that lets customers seamlessly transfer to a messaging channel where they can chat with agents at their convenience.

Seamless payment experiences

Send payment reminders and notifications

Send notifications about upcoming bills through the channel that best results in successful payments.

Let customers pay in-channel

Utilize the latest in-channel payment solutions, such as Apple Pay, to enable customers to pay with ease.

Optimize payment journeys

Create payment collection journeys that direct customers to an app or connect them to a customer service agent so they can fulfill their promise to pay.

Webcast The future of CX: How third-party messaging platforms are shaping today’s customer interactions

Watch our webcast where Forrester, British Gas, and TRADEBE talk about the need to engage through digital messaging channels and share advice on how to bring them into the business.

Why imimobile?

Agile

Launch and modify customer journeys at pace without lengthy developer hours. When required, our team is on hand to help get your customer journeys live.

Integrated

There is no need to rip-and-replace existing systems; our technology integrates with third-party applications like Zendesk and Salesforce to accelerate innovation.

Security & trust

We keep up with the latest FCR regulations and manage information based on the ISO-27001 framework that’s trusted by the world's leading blue-chip organizations.

“We’re delighted to work with imimobile as our trusted technology partner to deliver further enhancements to our Mobile Banking App. The introduction of push notifications to the App is another little help for Tesco Bank customers to manage their money a little better every day.”
Martin Burns Head of Customer & CX Management Tesco Bank

Invest in digital channels and customer security