Automate to accelerate
Connect existing systems to communication channels and create seamless, automated customer experiences.
Reduce costs
Minimize internal development costs and use low-code tools to build interactive journeys faster.
Centralized management
Manage communications at scale with a centralized platform and monitor the heartbeat of your customer interactions.
Launch smarter customer journeys
Use the latest channels
Choose from 10+ digital channels to build richer and interactive customer experiences and reduce costs for your business.
Centralized management
Centrally manage all inbound and outbound communications at scale with a low-code communications platform that can design and deploy end-to-end customer journeys in minutes.
Take a low-code approach
Leverage a drag-and-drop visual flow builder in imiconnect to build new and modify existing customer journeys faster than ever before.
Connect systems to innovate faster
Third-party integrations
Integrate seamlessly with existing business systems, leading third-party applications like Zendesk, Salesforce CRM, LivePerson, and more to maximize previous investments.
Flexible back-end integrations
Leverage flexible integrations with any back-end system over a variety of interfaces including REST/SOAP APIs, message queues, FTP/sFTP.
Futureproof customer journeys
Flexible integrations enable businesses to interact with customers over their preferred channels using any device with a single at REST API.
Enrich experiences with intelligent automation
Use NLP & AI capabilities
Weave automation into customer journeys with drag-and-drop NLP & AI nodes. Cleanse and process customer data with date & time recognition, spell check, intent recognition, and sentiment analysis.
Smart features
Apply social hour checks, consent management, channel preferences, geofences, and smartlinks, to apply context to customer interactions.
Product Sheet imiconnect
Rapidly automate customer interactions across multiple channels. Learn how imiconnect can help you manage an increasingly complex communications landscape and deliver a differentiating customer experience.
“imiconnect has seamlessly integrated with our existing systems and enabled us to enhance parcel notifications and tracking for our retail clients and their customers.”Chris Ashworth CIO Hermes
