- Automated order status and refund updates
- Abandoned cart alerts
- Personalized offers
- Proactive disruption management
- AI-driven self-service
- Click & collect reminders
Make customer-centric service a reality
AI and automation
Automate order status, refunds, and returns enquiries. Enable customers to modify orders or delivery information with AI-driven chatbots. Seamlessly handover complex enquiries to service agents using digital messaging channels.
Empower customers to find the answers they need without agent assistance. Deploy FAQ bots and live chat to understand customer intent and help find solutions faster.
Create experiences as unique as your customers
Choose from 10+ digital channels to reach customers in the way they prefer. Enrich customer journeys with rich media, suggested actions, quick replies, and carousels.
Design and execute targeted marketing campaigns quickly with personalized offers, deals, and discounts. Unlock the potential of interactive push, in-app notifications, and other rich media channels.
Be there throughout the purchase journey
Proactive alerts and notifications
Send proactive payment reminders, delivery information, return updates or refund notifications. Send secure, two-way alerts using digital channels like Facebook Messenger, Apple Business Chat, RCS, and more.
Close the loop
Avoid abandoned carts with real-time in-app or push notifications. Trigger 'click & collect' journeys with automated alerts on customers' preferred channels. Gather customer feedback with interactive automated surveys.
Webcast The future of CX: How third-party messaging platforms are shaping today’s customer interactions
Watch our webcast where Forrester, British Gas, and TRADEBE talk about the need to engage through digital messaging channels and share advice on how to bring them into the business.
Drive brand loyalty and customer retention with personalized offers, deals, and new arrivals based on customer preferences and data.
Rapidly build cross-sell and upsell journeys using a low-code workflow builder that launches new customer journeys in no time.
Integrate with existing systems such as Magento, Shopify, Salesforce, Freshdesk, and more to create a seamless shopping experience.