- Personalized service messaging
- Tariff, data, and bundle provisioning
- Dynamic marketing campaigns
- Regulatory compliance
- Real-time decisioning
- Geo-location targeting
Right channel, right time interactions.
Understand customers' preferred means of contact and reach out in the right way for marketing, service, or support. Send proactive alerts if customers are nearing a data limit or if they are due a device upgrade.
React to customer behavior
Trigger communications based on customer actions. Send promotional messages when customers are near a store with geo-location targeting or follow up if a customer doesn’t complete a purchase or top-up.
Maximize the power of existing investments
Transform interactions without replacing existing infrastructure and systems. Integrate with all network and third-party systems to create system-triggered journeys that deliver personalized and contextual interactions.
Ensure that existing technology can be seamlessly connected to newer digital channels like RCS, Apple Business Chat, and WhatsApp with ease and minimal effort.
Campaigns that create more impact
Shift to the latest channels
Use two-way messaging channels such as RCS, WhatsApp Business, and Apple Business Chat to build more interactive marketing campaigns to promote the latest devices, new contract promotions, and bundles.
Personalized and dynamic content
Integrate with existing CRM systems to provide personalized and relevant experiences using customer data. Embrace the richer capabilities of the latest channels by using video, GIFs, buttons, and carousels within promotional campaigns.
Customer service made easy
Enable self-service automation
Enable customers to self-serve as much as possible using their favorite digital channels. Resolve high-volume inbound enquiries, automate outbound notifications, and enable customers to manage accounts and make purchases.
Seamless agent handover
Identify high priority enquires and intelligently route customers to agents based on their skill and capacity to increase first contact resolution. Design an IVR journey that lets customers seamlessly transfer to messaging channels.
“Over the last five years, O2 and imimobile have developed a fruitful partnership. They’re part of the team. Our targets are their targets. O2’s goals are to enhance its market position and retain its reputation for customer satisfaction. imimobile is an essential part of the team that makes that happen.”Head of Marketing Operations O2
Our team has been working with mobile operators since its foundation to enable a mobile-first approach to customer interactions.
Remove the need to rip and replace existing systems; we work with your existing infrastructure and make it work together seamlessly.
We can offer our platform and applications to businesses as self-serve or provide as a managed service.