- Automated booking management
- IVR call deflection
- Proactive disruption alerts
- Mobile travel wallets
- Contextual customer service
Ensure customers never wait on hold
Deflect calls to digital channels
Deflect inbound calls to messaging channels to resolve issues faster. Provide agent assistance or automate interactions to address customer enquiries instantly.
Enable quicker resolution with self-service
Automate routine enquiries to drive seamless customer journeys. Deploy AI-driven chatbots that respond to customers 24x7 and transfer complex enquiries to agents.
Be there when plans are impacted
Keep customers informed of critical changes like flight cancellations, terminal changes, delays, or failed bookings in real-time.
Trigger proactive alerts with interactive push or in-app notifications allowing customers to take action immediately.
Stay connected throughout the journey
Make every interaction matter
Connect with customers at every step of the journey on channels they prefer. Send crucial updates like booking confirmations, flights, and boarding information on interactive channels like RCS, WhatsApp, and Apple Business Chat.
Send personalized offers, discounts, and travel suggestions that leverage customer profile data to enhance the travel experience.
Gather customer feedback to enhance service quality and customer satisfaction. Offer travel concierge services and generate upsell opportunities.
eGuide An introduction to the WhatsApp Business API
Learn how the WhatsApp Business API helps you build an anytime, anywhere service experience. Understand the main features and use cases to see the benefits of this new innovative communication channel.
Drive customer loyalty with personalized frequent flyer offers, price drop alerts, rewards points, and more using rich media channels.
Build and iterate customer journeys easily with our journey flow builder to manage disruptions and crisis communications in real-time.
Integrate with Amadeus, SITA, and various other travel systems to deliver a seamless and connected customer experience.