Enterprise-grade customer service automation with IMIbot.ai

Chatbots are set to become one of the foremost competitive and customer experience differentiators for enterprises, making them a must-invest for 2017 and beyond. IMIbot.ai is single solution, providing all you need to transform how you engage, serve and sell to your customers.

IMIbot.ai is an end-to-end solution built for the creation of chatbots at the enterprise level. The solution brings together the integrations, capabilities and tools to equip your business with a menu or NLP-driven chatbot that engages customers across multiple messaging channels.

Delivered as a fully managed service through our cloud infrastructure, IMIbot.ai offers the quickest and most secure route to implementing chatbots which easily integrate with existing systems, processes and services.

Here are a few use cases where IMIbot.ai already delivers operational benefits:

Sales & Marketing Associate – Send highly targeted push notifications about products, services, events, upsells, coupons and rewards.

Contact Centre Gatekeeper – Improve the customer service experience and meet KPIs such as response times by having a chabot handle simple enquiries while letting your agents handle more complex customer enquiries

Order & Returns Tracker – Provide a new level of convenience to your customers by allowing them to manage their orders through chat.

 

If you would like to request a demo, contact us now.

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Features

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IMIbot builder

A feature-rich bot creation and management tool with everything you need to deploy a chatbot your customers will love to interact with.

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IMIbot intelligence engine

Our NLP-powered engine enables chatbots to have personalised, relevant and context-aware conversations with every customer.

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IMIbot cloud management

Our highly scalable cloud provides global 24/7 NOC. We handle all necessary back-end integrations, plus service and data management.

Benefits

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End-to-end service fulfilment

We manage the complete service delivery lifecycle including content and API licensing, service build, deployment and ongoing management.

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Omni-channel integration

IMIbot.ai offers instant omni-channel availability thanks to integrations with mobile operators, social networks and OTT providers.

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Purpose built for enterprises

IMIbot.ai’s modular framework is channel-and platform-agnostic, with each and every customer interaction being auditable.

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Find out how you could quickly start deploying enterprise-grade chatbots to transform your omnichannel customer engagement strategy, providing value to your customers and business through artificial intelligence.

Download our IMIbot.ai product sheet for more details on how it could help.

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