Enhance customer experience and cultivate loyalty, by utilising new mobile-first communication channels to capture the views of your customers.

With IMIconnect you can:

  • Conduct surveys over SMS, Voice, Facebook Messenger, Twitter, and other Social/OTT channels.
  • Extend surveys in multiple languages across different geographical locations.
  • Get secure, real-time access to key reports and usage stats, in multiple formats.

Key Capabilities

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Engaging & appealing surveys

Use rich collection formats – Facebook templates and quick replies to create engaging and visually appealing surveys.

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Conditional branching

Facilitate the dynamic selection of subsequent questions based on the respondent's answers.

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Personalised surveys

Create personalised surveys through quick and lightweight integrations with your existing CRM systems.

Key Benefits

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Improve response rate

Trigger event-driven personalised surveys to achieve up to 10x higher response rates.

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Real-time access

Get real-time customer feedback to identify customer experience gaps and take remedial action to improve CSAT & NPS.

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Reduce cost

Reduce the cost of collecting feedback by up to 50% by leveraging channels such as Facebook Messenger and other messaging applications.

Download

Download our Automated Surveys datasheet to find out how you can gather real-time, contextual feedback from customers over their preferred communication channel.

DOWNLOAD PDF