Enhance customer experience and cultivate loyalty, by utilising new mobile-first communication channels to capture the views of your customers.
With IMIconnect you can:
- Conduct surveys over SMS, Voice, Facebook Messenger, Twitter, and other Social/OTT channels.
- Extend surveys in multiple languages across different geographical locations.
- Get secure, real-time access to key reports and usage stats, in multiple formats.
Engaging & appealing surveys
Use rich collection formats – Facebook templates and quick replies to create engaging and visually appealing surveys.
Facilitate the dynamic selection of subsequent questions based on the respondent's answers.
Create personalised surveys through quick and lightweight integrations with your existing CRM systems.
Improve response rate
Trigger event-driven personalised surveys to achieve up to 10x higher response rates.
Get real-time customer feedback to identify customer experience gaps and take remedial action to improve CSAT & NPS.
Reduce the cost of collecting feedback by up to 50% by leveraging channels such as Facebook Messenger and other messaging applications.
Download our Automated Surveys datasheet to find out how you can gather real-time, contextual feedback from customers over their preferred communication channel.