Click-to-Call enables on-demand, real-time voice assistance for online visitors at the click of a button.

With IMIconnect you can:

  • Leverage global voice connectivity to communicate with customers wherever they are.
  • Easily add Click-to-Call feature to your existing website and mobile apps.
  • Get secure, real-time access to usage reports and dashboards.

Key Capabilities

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Intelligent routing

Route calls to appropriate sales or customer service representative based on the type of query and the customer’s location.

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Dynamic agent search

Our inbuilt number hunting feature dials multiple numbers in sequence to connect the first available agent before patching the call with a customer.

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Call recording

Record all customer service or sales calls for training, monitoring and regulatory purposes.

Key Benefits

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Contextual conversations

Contextually engage with customers to provide instant response and customer support.

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Improve customer satisfaction

Increase first call resolution by up to 20% to improve customer satisfaction.

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Increase revenue

Reduce abandonment, boost sales and grow transaction values.

Download

Download our Click-to-Call datasheet to find out how you can provide prompt interactive voice support to ensure a seamless customer experience.

DOWNLOAD PDF