Click-to-Call enables on-demand, real-time voice assistance for online visitors at the click of a button.
With IMIconnect you can:
- Leverage global voice connectivity to communicate with customers wherever they are.
- Easily add Click-to-Call feature to your existing website and mobile apps.
- Get secure, real-time access to usage reports and dashboards.
Route calls to appropriate sales or customer service representative based on the type of query and the customer’s location.
Dynamic agent search
Our inbuilt number hunting feature dials multiple numbers in sequence to connect the first available agent before patching the call with a customer.
Record all customer service or sales calls for training, monitoring and regulatory purposes.
Contextually engage with customers to provide instant response and customer support.
Improve customer satisfaction
Increase first call resolution by up to 20% to improve customer satisfaction.
Reduce abandonment, boost sales and grow transaction values.
Download our Click-to-Call datasheet to find out how you can provide prompt interactive voice support to ensure a seamless customer experience.