IMIconnect transforms your customer interactions on the channels they use the most

At last, you can provide your customers with the kind of digital customer experience they now demand, wherever they are, on any device.

Your customer comes first

Your customers get mobile alerts as parcels are dispatched, bills are due, or unusual transactions occur. They can confirm responses in seconds, choose or change appointments, and get one-to-one help and support on their chosen channels.

Instant innovation

Hold on, you say. We don’t do that. It would take us more than six months to create and deliver that kind of experience. And that’s where IMIconnect come in.

Intuitive orchestration

IMIconnect is a single, intuitive platform that enables enterprises to easily build, deliver and orchestrate digital customer interactions using mobile and digital channels, while getting the best out of your existing back-end systems. And you can roll it out in a few simple steps.

Our cloud-based Platform-as-a-Service with simple REST API enables rapid innovation and instant scaling with minimal integration.

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Reduce costs and build faster, smoother interactions across channels by intelligently automating customer interactions within a single, secure environment.

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Instantly deploy two-way customer interactions across Voice, SMS, social, OTT and real-time IP communications.

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Rapidly build end-to-end customer journeys with built-in voice & messaging communications and back-end integration using a drag-and-drop journey builder and simple API.

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Optimise in-flight with our real-time reporting dashboard providing operational analytics, service status and notifications across all channels.

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You design exceptional customer experiences.
We deal with the complexity and automation.

300
%

faster development & deployment

5
m

interactions handled per day

99.95
%

uptime & availability

Ready to revolutionise your customer interactions?
Book a demo with one of our experts.

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Why choose IMIconnect?

Faster time to market

Launch innovative customer journeys up to 300% faster via our single integrated platform providing instant omnichannel journey orchestration.

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Why choose IMIconnect?

Instant innovation

Overcome blockers to innovation such as internal silos with easy collaboration, lightweight integration and pre-integrated channels.

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Why choose IMIconnect?

Reduce set-up and ongoing costs

Deliver significant cost reductions without replacing existing systems with our low-code tools, visual workflow builder and reusable flows.

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Why choose IMIconnect?

Differentiated CX

Engage your customers at the perfect point in all their journeys using contextual data combined with actionable, two-way messaging.

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Why choose IMIconnect?

Peace of mind

Enjoy enterprise-grade service, security and traceability without the hefty capex outlay, and benefit from real-time performance reporting.

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Join a group of blue-chip companies
delivering on omnichannel

Ready to revolutionise your customer interactions?
Book a demo with one of our experts.

Book a demo