Helping you to support customer service enquiries
Our dedicated customer care interface will allow your customer service team to query any customer request. With cloud-based access and a simple user interface your customer service team can access, look-up and review the log-files and information of any content transaction simply by searching for the customers MSISDN.
In addition, the customer care interface makes it easy to pause or stop subscription services for users that receive content in regular intervals. If integrated with your billing system the customer care interface also allows for the management of individual customer refunds.