Customer experience automation solutions

Cloud software that enables organisations to deliver transformational customer engagement value using voice with two-way digital messaging communications. Make your customer experience exceptional, one journey at a time.

Build your digital customer engagement hub with IMImobile

Digital/CX

Take your digital transformation initiatives to the next level. Create a single customer engagement hub.

Marketing

Go mobile-first with orchestrated marketing communications across digital channels.

Contact Centres

Enable agents and supervisors with two-way omni-channel digital chat and automated bots.

IT

Innovate more, develop less, with our low-code tools that brings IT closer to the business.

Industries

Telecoms

Digital transformation solutions, including service layer virtualisation, marketing communications orchestration, customer process automation, and secure A2P business messaging.

BFS&I

Create your digital customer engagement hub with messaging based solutions for fraud management, contact centre automation and proactive customer communications.

Utilities

Automate inbound and proactive customer communications, and use omni-channel contact centre solutions to reduce inbound calls and improve the customer service experience.

Healthcare

Automated patient appointment management for secondary care efficiency improvement across the NHS.

Retail

Connect with shoppers using omni-channel digital engagement to increase purchasing instore and online value. Deploy mobile messaging that reduces cart abandonment and improves the fulfillment experience.

Logistics & Travel

Digitally transform travel experiences and the logistics delivery experience across the customer journey: from disruption management to order and delivery management across blended digital channels.

Contact Centres

Chatbots, omni-channel agent chat and orchestration across your existing CCI and CRM systems. Solutions that blend automation and the human touch to transform the customer service experience without replacing anything.

Gaming & Gambling

Mobile-first customer engagement solutions that bridge the gap between marketing clouds and real-time customer interaction.

Omni-channel chat at work in the insurance industry

See how a leading home insurance provider is using two-way mobile chat to deliver real-time information to customers, reducing inbound and improving contact centre response and resolution rates through proactive engagement.

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An image of a smartphone with texts on it

Build your digital customer engagement hub with IMImobile

Business Messaging Solutions

Put customer messaging at the heart of customer processes with added intelligence and automation that will transform customer experience.

GDPR Consent Management

Easily orchestrate contextual consent collection across multiple digital and mobile customer engagement touchpoints with our platform-based IMIconsent solution.

CPaaS

Communications platform solutions that unify and automate digital customer interaction, perfectly integrated with processes and back-end systems.