More than £7 billion was predicted to have been spent during Black Friday and Cyber Monday this year in the UK.
When travelling, there is nothing more frustrating to a passenger than being delayed, and the aviation industry is particularly vulnerable to disruption.
Last month, the Digital Leadership Forum (DLF) brought together over 200 senior executives to discuss key challenges around digital transformation.
RCS (Rich Communication Services) continues to make a strong case that it should be one of the channels that business turn to when crafting conversational experiences for their customers.
What effective ways can banks identify when a customer’s mobile number has been fraudulently swapped and ported onto a new device.
To help you take your first steps with conversational automation, here are our 4 recommendations to make your chatbot strategy a success.
Discover what digital claims management looks like and why it should be at the top of every insurer’s digital transformation agenda
GDPR will significantly impact businesses in 2018, it’s an opportunity to build trust with customers and drive success.
Why putting the customer at the heart of the organisation is crucial
How to quickly overcome your omnichannel IT challenges without ripping out and replacing a single legacy contact centre system.
How contact centres can embrace change and use integrated technology to efficiently create simple, differentiated user journeys across all channels.
Our new blog series explores the four pillars of digital customer interactions