A digital approach to network disruption management

More than £7 billion was predicted to have been spent during Black Friday and Cyber Monday this year in the UK.
Posted by Jeremy Dexter

3 ways airlines can automate passenger communications to manage disruption

When travelling, there is nothing more frustrating to a passenger than being delayed, and the aviation industry is particularly vulnerable to disruption.
Posted by Jeremy Dexter

6 lessons from the DLF for driving digital transformation

Last month, the Digital Leadership Forum (DLF) brought together over 200 senior executives to discuss key challenges around digital transformation.
Posted by Alex Klose

MWC 2019: The Future of Operator Messaging – RCS demos

RCS (Rich Communication Services) continues to make a strong case that it should be one of the channels that business turn to when crafting conversational experiences for their customers.
Posted by Sam Watson

SIM Swap – How banks can identify fraud risk and protect customers

What effective ways can banks identify when a customer’s mobile number has been fraudulently swapped and ported onto a new device.
Posted by Matt Hooper

How to make your chatbot strategy a success

To help you take your first steps with conversational automation, here are our 4 recommendations to make your chatbot strategy a success.
Posted by Sam Watson

Why digital claims management should be a insurers priority

Discover what digital claims management looks like and why it should be at the top of every insurer’s digital transformation agenda
Posted by Sam Watson

Leveraging GDPR in your customer engagement strategy

GDPR will significantly impact businesses in 2018, it’s an opportunity to build trust with customers and drive success.
Posted by Alex Klose

Is the key to omnichannel in your company structure?

Why putting the customer at the heart of the organisation is crucial
Posted by Matt Hooper

From omnishambles to omnichannel

How to quickly overcome your omnichannel IT challenges without ripping out and replacing a single legacy contact centre system.
Posted by Alex Klose

Challenges of delivering the digital customer experience

How contact centres can embrace change and use integrated technology to efficiently create simple, differentiated user journeys across all channels.
Posted by Alex Klose

Digital customer interactions: going beyond the hype

Our new blog series explores the four pillars of digital customer interactions
Posted by Sudarshan Dharmapuri