Rapidly embed omnichannel communications into digital processes
We equip businesses with a cloud communications software platform that acts as a central hub for embedding omnichannel communications into digital processes and applications. Channel APIs, flow building tools and enterprise-scale capability come together to simplify the end-to-end development and integration of communications services.
A visual drag and drop flow builder is used to rapidly create communications and weave business logic into customer processes in minutes, easily linking business and channel events to flows and actions. Customer engagement is future-proofed through APIs that gives access to 10+ voice and messaging channels. Centralised communications management of contact policies, service monitoring, costs, and more, through an intelligent control centre.
With our platform, IT can drive innovation to contribute like never before to the bottom line.
Create the intelligent omnichannel communications
that improve customer experience
Cloud software tools that remove channel,
technology and system complexities
Lead with a configurable approach to increase IT delivery agility
Technical and business users can leverage a drag-and-drop flow builder to integrate front-end communications with back-end systems to accelerate customer process digitisation. Flows can be triggered in response to a business system or channel event triggers using APIs, webhooks, file drops, event scheduling, backend system events or incoming messages.
With one-click iteration, changes to communication flows can be rapidly achieved without long coding cycles or DevOps overhead. External dependencies are minimised with tools for data persistence, custom logic and much more.
Use mobile first intelligence to ensure great experiences for customers
Advanced automation and mobile-first capabilities, such as rules-based routing, are presented as programmable components (nodes) and modules that can be quickly weaved into communications to ensure a great experience for every customer. A rich library of capabilities ranging from sending a simple SMS to evaluating customer actions and accessing business systems.
Drive digital transformation without replacing existing systems
Flexibly integrate with any backend system over a variety of interfaces, including REST/SOAP APIs, message queues, FTP/sFTP. Once created, these integrations can be reused across flows and quickly integrated into customer journeys. Leverage pre-built integrations with CRM, marketing and contact centre systems.
Central management of channels and integrations allows customer interactions to be designed alongside business processes, delivering true end-to-end digital customer engagement.
Future proof your business with a single API
Interact with any customer in the world on their connected devices using a single at REST API. With two-way capability, automate customer journeys across Apple Business Chat, SMS, email, in-app, Facebook Messenger, voice, RCS (Rich Communication Services) and more.
Centrally manage customer interactions as enterprise-grade services
Centrally manage and monitor communications and customer journeys across all channels and systems as enterprise-grade services in a high-performance cloud environment with 99.99% uptime and elastic scalability.
Enforce regulatory and customer contact policies such as GDPR. Centralised reporting for service health monitoring, controlling communication costs and managing role-based access to the platform.
For more information, contact us to book a demo