Real-time contextual communications

We help mobile operators to build deeper, more personal and profitable relationships with customers by intelligently connecting with customers at the right moment across multiple channels at every stage of the customer lifecycle. Working alongside their teams to refine and deliver mobile engagement strategies for acquisition, marketing, customer service and retention purposes.

Customer-focused digital engagement.

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CVM

Fully engage customers at every stage of their customer lifecycle to optimise acquisition, retention, loyalty and revenue.

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Customer acquisition

Get more customers. Out of the box innovative multichannel marketing campaigns to prospects that are targeted, responsive and personalised.

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Churn reduction

Identify key triggers of customer churn, and predict exactly who is at risk and when. Engage high-risk customers at key moments to reaffirm loyalty.

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Marketing automation

Automate marketing campaigns with IMIcampaign and, optionally, let IMImobile help you plan, build and manage them as a service.

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Digital content delivery

Turn digital assets into additional revenue streams with IMIdigital. Build an app store. Launch music and video streaming services.

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IVR and RBT services

Use IVR to engage with customer via voice and improve the quality of customer service at a low cost. Ringback tones (RBT) are hugely popular and can generate substantial revenue streams.

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Customer service

Deliver better customer service using IMIchat, social media and self-care solutions to reduce operational costs and improve contact centre productivity.

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SME solutions

Offer the Textlocal Messenger platform as a white label service to your SMBs. Letting them use your network to send, receive and interact using mobile communications.

Benefits

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Customer experience

Intelligent, personalised and targeted communication is the opposite of annoying, intrusive spam. We help you deliver real-time campaigns and create customer journeys across channels that customers will love.

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Operational efficiency

Roll out new digital customer engagement services faster. Reduce complexity with simple IT integration to streamline business processes.

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Business results

IMImobile helps you deliver increased customer retention, cost-effective customer acquisition and reduced communication service delivery costs.

Find out how IMImobile can help you improve customer communication, engagement and satisfaction.

Contact us