Using WhatsApp as a customer service channel will improve customer experience for vehicle service booking
Rich Communication Services (RCS) has been widely anticipated as the evolution of SMS to deliver richer customer experiences to today’s digitally savvy consumers
CBC enables voters to ask election questions through text messaging.
Proposed acquisition will see IMImobile increase its North American footprint and become global market leader for RCS Business Messaging
Car manufacturer to use Apple Business Chat to provide customer support and book test drives for new car models.
92% of CIOs find integrating new communications channels with legacy systems a key challenge to improving CX.
Scandinavian telecommunications provider to resell IMImobile’s cPaaS offering, IMIconnect, to enterprise customers.
Will enable businesses utilising the Salesforce Platform to rapidly launch and orchestrate two-way, trigger-based customer communications, across 10+ communication channels including SMS, WhatsApp, Apple Business Chat, In App and Push, amongst others
The WhatsApp Business solution enables businesses to connect with over 1.5 billion users in a simple, reliable, and private way across 180 countries worldwide
Rich Communication Service (RCS) has been widely anticipated as the evolution for SMS messaging to deliver rich customer experiences to today’s digitally savvy consumers
Industry veteran Bales joins IMImobile with more than 20 years of executive experience driving business growth and innovation across North America for public communications technology companies
Parcel delivery provider to use IMImobile’s communications platform, IMIconnect, to orchestrate digital customer engagement