IMImobile has signed a partner agreement with KCOM, a leading provider of communications and IT services in the UK.
Omnichannel chat from IMImobile offers seamless agent channel navigation for CXone users.
The acquisition allows IMImobile to extend cloud communications technology and solutions to the public services and healthcare sector.
IMImobile completes the acquisition of SUMOTEXT Corporation to enable further leverage IMImobile’s cloud communications product suite in the US market.
IMImobile is selected to help improve the contact centre experience through digital channels, for CarillionAmey customers.
Latest research reveals customer service expectations are continuing to rise with 67 per cent of consumers now expecting a response in less than 5 minutes.
IMImobile acquires Infracast for £8.2m to enhance digital solutions offering to UK banking and telecom industry
IMImobile will supply its cloud Digital Service Delivery Platform, VAS (Value Added Services) Virtualization System and services across the Telenor Group.
New IMIbot.ai solution to be showcased at this week’s Future of the Contact Centre Conference in London
Aircel dialer tunes now available through Facebook Messenger
IMImobile adds new chatbot, push notification and digital customer engagement capabilities
10 million women to receive vital health education through mobiles by IMImobile, BBC Media Action and The Gates Foundation