IMImobile expands digital customer engagement strategy in North America with completion of Impact Mobile acquisition
Capitalising on the current gap in the market between email and MMS-based customer communications, IMImobile SA launches its new commercial messaging service, MiniMailers
As demand for video delivery soars IMImobile SA launches high-resolution mobile video delivery solution.
The GSMA estimates that by Q1 2019 there will be c. 1.05 billion monthly active users, served by over 200 mobile operators.
IMImobile has signed a partner agreement with KCOM, a leading provider of communications and IT services in the UK.
Omnichannel chat from IMImobile offers seamless agent channel navigation for CXone users.
The acquisition allows IMImobile to extend cloud communications technology and solutions to the public services and healthcare sector.
IMImobile completes the acquisition of SUMOTEXT Corporation to enable further leverage IMImobile’s cloud communications product suite in the US market.
IMImobile is selected to help improve the contact centre experience through digital channels, for CarillionAmey customers.
Latest research reveals customer service expectations are continuing to rise with 67 per cent of consumers now expecting a response in less than 5 minutes.
IMImobile acquires Infracast for £8.2m to enhance digital solutions offering to UK banking and telecom industry
IMImobile will supply its cloud Digital Service Delivery Platform, VAS (Value Added Services) Virtualization System and services across the Telenor Group.