Enterprise Customer Interaction Management Suite

Cloud software platform, applications and infrastructure for voice and two-way digital messaging communications, with out-of-the-box integrations that enable end-to-end-customer journeys.


Multi-channel, multi-wave marketing orchestration with closed loop fulfilment.

Customer Experience

Omnichannel customer service and support automation.

IT & Process Improvement

Communications service creation, delivery and process automation.

Customer Interaction Management Suite

Access & integrate messaging channels

Utilise mobile and digital communication channels across business functions and customer processes.

Design interactions & workflows

Intuitive drag-and-drop flow builder to quickly build new customer experiences and interactions.

Integrate & orchestrate across systems

Seamless integration with your business systems for end-to-end customer process automation.

Cloud infrastructure and services that power real-time, personalised, contextual and automated customer interactions.

Omni-channel agent messaging chat application for contact centres

IMIchat is a cloud application that consolidates digital, mobile and social customer service channels to a single agent desktop. A unified channel view enables agents to simultaneously manage real-time two-way conversations over channels like Facebook Messenger, SMS and Twitter, while continuing to serve customers via voice and email.

Multi-channel campaign and communications orchestration

Fills the gap your marketing cloud can't. Manage inbound and outbound personalised marketing and customer communications, perfectly orchestrated across multiple channels. Use IMIcampaign's mobile-first capabilities to improve campaign experience and optimise performance.

Deploy AI chatbots and assistants across multiple channels

Innovate messaging-based customer service and automated experiences. IMIbot.ai combines the necessary channel integrations, AI capabilities and low-code tools to deploy chatbots that deliver value to customers and the business.

Enterprise-grade communications platform with visual flow builder

Rapidly build, test and launch omnichannel communication workflows in a low-code, serverless environment. Alternatively, use our APIs to communicate over 10+ channels from any application.