Enterprise customer experience automation cloud
Cloud software platform, applications and infrastructure for voice and two-way digital messaging communications, with out-of-the-box integrations that enable end-to-end-customer journeys.
Multi-channel, multi-wave marketing orchestration with closed loop fulfilment.
Omni-channel customer service and support automation.
IT & Process Improvement
Communications service creation, delivery and process automation.
IMIcx automation cloud
Access & integrate messaging channels
Utilise mobile and digital communication channels across business functions and customer processes.
Design interactions & workflows
Intuitive drag-and-drop flow builder to quickly build new customer experiences and interactions.
Integrate & orchestrate across systems
Seamless integration with your business systems for end-to-end customer process automation.
Cloud infrastructure and services that power real-time, personalised, contextual and automated customer interactions.
Omni-channel agent messaging chat application for contact centres
IMIchat is a cloud application that consolidates digital, mobile and social customer service channels to a single agent desktop. A unified channel view enables agents to simultaneously manage real-time two-way conversations over channels like Facebook Messenger, SMS and Twitter, while continuing to serve customers via voice and email.
Multi-channel campaign and communications orchestration
Fills the gap your marketing cloud can't. Manage inbound and outbound personalised marketing and customer communications, perfectly orchestrated across multiple channels. Use IMIcampaign's mobile-first capabilities to improve campaign experience and optimise performance.
Deploy AI chatbots and assistants across multiple channels
Innovate messaging-based customer service and automated experiences. IMIbot.ai combines the necessary channel integrations, AI capabilities and low-code tools to deploy chatbots that deliver value to customers and the business.