Customer Interaction Management suite
Every interaction matters
Connect with your customers on the channels they choose. Automate and orchestrate customer interactions across Product, Marketing and Support.
Our CIM suite
An ever-evolving suite of customer engagement products that helps you to stay connected to your customers on any channel, any time.
Integrate with any system
Our CIM suite is modular and can be tailored to meet the customer interaction management needs of any business. It can integrate with any current or future system or application to deliver always-on, connected experiences.
Benefits for every team
Our CIM suite works for all your teams. Operations, marketing, customer service, and other departments across an enterprise can orchestrate rich, intuitive interactions that transform customer experience.
Our unrivaled expertise comes from powering billions of two-way customer interactions for some of the world’s leading companies.
Our high-performance cloud architecture powers billions of interactions, offering on-demand scalability and trusted reliability.
Proven cost efficiency
Our CIM suite helps you build efficient processes, reduce time-to-market, and automate customer interactions while significantly reducing costs.
Our software has been designed to meet the unique security, scale, and compliance needs of an enterprise.
Find the right product for you
Automate and orchestrate all your customer interactions centrally.
Easily embed communication channels into your business processes.
Create and automate multichannel campaigns that drive customer acquisition and loyalty.
Empower your contact center to support customer conversations on any channel.
Provide high-quality remote video interactions at any time, anywhere, and on any device.
Reduce call volumes and improve customer experience by sending customers notifications.