- Enrich your service experience with video
- Reduce friction with an app-free experience
- Improve peer-to-peer collaboration
- Stay secure and compliant
- Easily integrate with your existing systems
- Increase efficiencies and cut costs
Use cases
Healthcare
Provide secure video appointments between patients and clinicians.
Customer service
Empower customer service agents to engage and support customers through live video.
Field service
Enable effective collaboration between field workers and experts using video.
Agile video interactions Use video at the perfect moment
Support appointment-driven and instant one-to-one real-time video interactions using WebRTC. Deliver a seamless experience with reminders, one-click invites, and more.
Enterprise-grade security Build customer trust
Maintain data security with end-to-end encryption that is fully compliant with GDPR and HIPAA regulations. Record sessions to provide full audit trails.
High-quality interactions Automatically adapt to network conditions
Guarantee a great experience with video that adapts to poor network conditions. Automatically fallback to audio to keep the conversation going without interruption.
No app required Customers can connect with just one click
Provide assistance seamlessly across devices, operating systems, and browsers. Remove the need for any downloads or software installations to start connecting with ease.
Key features
-
•Document sharing
Send documents or web links within the embedded chat functionality. -
•Screen sharing
Share screens and offer remote assistance in real-time. -
•Snapshots
Take snapshots with the user’s permission. -
•Session recording
Record sessions for review, audit, and training purposes. -
•Remote camera controls
Remotely control zoom and use the flashlight for better visibility. -
•Annotations
Draw attention to specific points of interest or highlight areas as needed.