- Create a differentiated customer experience
- Improve first contact resolution rates
- Build better customer relationships and loyalty
- Reduce operational costs and improve CX
Enable agents to see what the customer sees for faster issue identification and resolution.
Visual claims processing
Deliver faster and accurate claims processing by remotely capturing required evidence.
Identify complex issues that require field technician support by conducting virtual pre-visit assessments.
Bridge the visual gap
Purpose-built for visual interactions
Enable customer service agents to connect face-to-face with their customers. Allow them to share screen and offer visual step-by-step guidance.
Connect with any device
Empower customers to connect with agents across any device, operating system, or browser without installing any software or downloading an application.
Differentiate from competitors
Provide the best customer experience with a video-based approach to customer support. Reduce call waiting times and provide real-time virtual assistance to stand out from competitors.
Get better results
Leverage video assistance to visually understand a customer’s problem. Reduce average call duration and the number of repeat calls into your contact centers to improve operational efficiency.
Video Visual claims processing
•Session recordingRecord sessions for review, audit, and training purposes.
•Screen sharingShare screens and guide customers in real-time.
•Reporting and analyticsAccess comprehensive reporting and analytics to monitor interactions.
•Remote camera controlsRemotely control camera zoom and flashlight for better visibility.
•Document exchangeExchange documents or web links within the embedded chat.
•SnapshotsCapture a frame during live video and store it for future reference.